Go to the profile of the seller you want to report. If you have a Business account, please log in to see the steps that apply to you. If the service is running normally, then you should try clearing your browsers cache and cookies. I got that figured out and they gave me my account back but they reuploaded all my posts INCLUDING ALL MY OLD POSTS. What would happen once I escalate this to PayPal? "I've used [Depop] for a long time but I'm reluctant to continue because it just doesn't feel safe anymore. Selling your gently used items or buying items on Depop is fun and exciting. Depop took the listing down within 12 hours and reset her password, but Ms Goold says such incidents are becoming commonplace. To get back online all you need to do is reset your password. Can you unsuspend a depop account? : r/Depop - Reddit Please read rules before posting. Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae lorem. To avoid this situation, ensure that you answer any questions from Depop and provide them with sufficient evidence to prove your integrity. One "have a go" method called "credential stuffing" involves using automated tools to repeatedly log into accounts, entering usernames and password information previously exposed from data breaches of other popular online services. Read More Depop Account Suspended 3 . This includes activity which may be harmful toward minors and/or is not appropriate for our younger users. If Depop requires more information than they would require if you used a credit or debit card directly, it may be a red flag that the site isnt secure. By browsing this website, you consent to the use of cookies. In Ms Strike's situation, to get users to trust scam listing, the hacker had also uploaded a photo of her name on a post-it note next to the headphones that were supposedly for sale. Open a dispute in the Resolution Centre Paid outside of the Depop app? This includes: The email address associated with their Depop account. DoNotPay can help with bills, burner credit cards, free trials, and much more. Pending Disputes: If there are pending disputes that need your response, Depop can suspend your account temporarily. What size SIM card does the Droid Turbo use? A sub for discussing all things Depop. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Depop doesn't allow users to have more than one account at a time, so this is the best way to start a new brand. I am far above the age requirement, btw. Attach any screenshots that may help prove the hack and/or your account ownership. "Depop Scam So A opens up a depop shop to sell all of her old and unworn clothes one day, someone on twitter tweets at her, attempting to get her attention" Please read rules before posting. But Blueliv found that login details for several thousand hacked Depop accounts are being advertised for as little as $1.05 (77p) each on the dark web - a part of the internet that is only accessible using specialised tools. depop. Cookie Notice Its important to note that you do have the option to add a phone number at any time, allowing you to benefit from features such as two-factor authentication for added security. Follow the instruction in the e-mail to reset your password Still having trouble logging in? Depending on the method of verification chosen, it may take up to 5-7 business days to receive a response. You'll need to tell them your. Depop suspensions can vary greatly in length, depending on the type of violation that was committed. I think it has something to do with Etsy acquiring them this year. Channel or account terminations - YouTube Help - Google Support This means that you will not be asked to provide a phone number when you register, which makes the process much easier and more convenient. Items that will get you banned from Mercari - OneShop Here are the most popular ones: If you're still waiting for the staff of Depop to get back to you, it's time to hang up the phone or get out of the internet chat queue. For example, if the underage user only opened the account in an attempt to engage in a one-time transaction, PayPal may decide to simply close the transaction and terminate the account. 21-year-old Amelia's Depop account was hacked by a fraudster, The scammer sent messages like this one to other Depop users from Amelia's account, Emily Goold, 21, told the BBC a fraudster hacked her Depop account and advertised a 350 Moncler jacket, Blending the look and social elements of Instagram with the buy-and-sell format of eBay, 90% of Depop's users are aged 26 or under, On the dark net marketplace White House Market, "premium" Depop accounts are being sold for $5, The secret mine that hid the Nazis' stolen treasure. When raising an issue, you can request tracking information or ask for a refund. Can anyone give me any advice regarding this? I recently bought something off of depop through PayPal for a good bit of money. I would like access to my account. OneShop is a financial technology company, not a bank. You can track sales, set goals, and do things effortlessly in-app like order shipping supplies, print shipping labels, schedule package pickups, look up an item's registered ID to see what brand the item is, and more. To maintain a healthy and positive experience for all users on the platform, all Depop wants is to have all members of its community avoid negativity, respect everyone, and, most importantly, maintain all transactions in-app. If Depop is taking a while to respond to your request, its hard to tell if they even received your appeal. This can help your Depop listing placement rank higher in Depop search, which can help put your items in front of more potential buyers and increase your sales. If any purchases were made while the hacker was on your account, let your bank know. If you want to delete your Depop account for any reason, you may find it confusing it's easy to do, but there's no button or tab on their website that supports this function. This review was chosen algorithmically as the most valued customer feedback. For more information, please see our After getting in touch with depop support, they tell me since the account that was previously linked to my phone had been suspended before (30 day suspension) and I created a new account, AFTER the old one was unbanned, that is the reason why I was suspended once again after over 4 months of me having the new account.After explaining, that the account was being shared with me, they demand to see identification papers from the both of us Now I'm waitin on a reply from them, after explaining that this account was shared with my ex-partner, whom I wish NOT to get into contact with again, after breaking up a few months ago (and subsequently, them taking the account back into their name). Depending on the kind of inquiry, the team may need longer than 48 hours to respond. Multiple requests increase the volume to review and cause delays in our response. Channels or accounts dedicated to a policy violation (like hate speech, harassment, or impersonation) If you believe that your channel/account was mistakenly terminated, you can appeal using this form. When you are suspended indefinitely, you will still be able to complete your transaction and request your remaining balance. Yes, you can use Depop without a phone number. Just share with us the information to verify your Depop account ownership and we'll take care of the rest. Once your identity has been verified, you will be given a code that you can use to reactivate your suspended account. Video, The secret mine that hid the Nazis' stolen treasure. Good thing that there is a reliable automation service like OneShop that you can count on to help you save time and effort with its helpful features. For those who choose manual identity verification, it may take up to 5-7 business days as the documents are verified by a member of the Depop team. Accounts are suspended all the time on various platforms due to user behavior, prohibited actions, and sometimes even admin errors. However, if you create more than one account, all additional accounts must have different payment details and you must use a different email address for each account. 3 Steps To Recover Your Destiny 2 Account From Ban, 3 Steps to Recover Your Suspended Poshmark Account, The Easiest Way to Appeal When Your Nintendo Account Got Suspended, 3 Steps to Follow If Your PNC Account Got Suspended, What to Do When TD Ameritrade Terminated My Account, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Learn how to read the rules of the service, Any indication of a future date when the suspension will be lifted, Instructions from Depop on how you should proceed. License Revocation and Suspension | Department of Transportation This content may be old or outdated. Contact your bank or credit card company and tell them your Depop account has been hacked. However, you can still use Depop without it. However, the fun comes to a screeching halt when you find out that your Depop account has been suspended. I tried everything to get back my account. Depop doesn't allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. Privacy Policy. Hes sending me the same offer saying I chose to cancel the order when I opened the case and its his shop policy for no refund or returns. You can do this on their website or through an online status checker like DownDetector. Preloved. DoNotPay will alert you when you receive a response from Depop. Read through the rules carefully before agreeing to any terms of service so that you are aware of the violations that can result in your account being suspended either permanently or temporarily. So it led me to believe I wont be getting the item and could be getting scammed so I opened a case and the seller is trying to partial refund me even though theyre the ones who hasnt made effort to ship the item and after arguing with them I asked for my money back or item and Ive got non. The first is the Help Center, which provides detailed instructions and answers to common questions. Generally, those who submit their identity documents via photo, scan, or PDF verification will receive a response within 24 hours. Enter the information associated with your account, such as your username. Watch out, any connected financial accounts are at risk and the hacker might even start sending messages in your name. This could include blocking the user from using PayPal in the future and even reporting the infraction to debt collectors, which in turn could adversely affect the users credit score. She can be reached at, NOW WATCH: Why groundhogs are hard to get rid of, What is Depop? The firm, founded in 2011, told the BBC that although the number of its users increased nearly two-fold to 26 million last year, it had seen a 50% decrease in account "takeovers" since its campaign began. 1999-2023 PayPal, Inc. All rights reserved. For some users, trust in the company has been dented. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Everything you need to know before buying or selling on the handmade and vintage e-commerce platform for independent creators, What is Poshmark? If you have purchased an item which you have not received, you can start a dispute to be refunded or get proof of shipping. No, it is not safe to give your Social Security Number (SSN) to Depop. Unfortunately, some sellers infringe on the platform's terms and conditions, resulting in temporary or permanent account suspension. Depop has two main points of contact for support. Depop Account SuspendedLearn How To Get It Back - DoNotPay Depop: 'I felt so violated when my account was hacked' If this doesnt work, its possible that your account was suspended or deactivated by Depop. A ban is normally forever unless Depop messed up. I don't have any means of reaching out to either of them as I cannot make another depop account (second time I've been suspended ). Reset your password, or follow these steps: Open the Depop app Tap Login > Forgot Password Enter your email address > Reset my password You'll receive an email from Depop shortly. What if you can't log into your Depop account because the hacker has already changed your recovery email and password? If you want to report a seller on Depop, you can do so using the following steps: 1. They also provide a verified seller program for some sellers, which designates that every item from that seller has been authenticated by them. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-mobile-leaderboard-2','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-2-0_1');.mobile-leaderboard-2-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}Its likely that youre unable to log into your Depop account for one of several reasons. If your account is suspended, you can continue to: Access your accounts by visiting Etsy.com using a web browser. depop. If youre still unable to log into your account despite all of these steps, then you should contact Depops customer service for further help. We will send a demand letter on your behalf with a two-week deadline for the companys representatives to help you recover your account. Step 1: Gather information. While a Vice investigation first highlighted the problem in May, there is now evidence that account logins are being sold across multiple dark web "marketplaces". Depop allows users to sign up and create an account using their email address. Today I was reinstated. Additionally, all descriptions and photos of the items should be accurate and not misleading. "We will continue to remind our community about the importance of account security and updating their passwords.". Visit OneShop to learn more, or directly sign-up here to start your 7-day free trial. 2023 BBC. Therefore, it is recommended not to attempt to sell fake items on Depop. This article will share how you can steer clear of the violations that can get your Depop account suspended. If your Depop account has been hacked, DoNotPay can help you get it back. 3. Depop has started resetting passwords for some 12 million users that have not changed them in over a year and told the BBC it had sent reminders to a similar number to make sure their log-in details are unique. I cant be the only one who wonders about this. Then the next day they suspended my account again because of a specific listing that didn't meet Depop's guidelines. After trying for 2 days, i finally can get back my account. Privacy is a priority for Depop, however, the company does not store or view SSNs. Reselling on different marketplaces like Depop is a fruitful venture. The fraudster had been instructing shoppers to pay them directly through PayPal's "Friends and Family" option, which sidesteps Depop's fees and doesn't offer any protection for buyers. If you think Depop is asking for this information inappropriately, you should absolutely not provide it and instead contact their customer service team to inquire further. However, there are several things you can do to expedite this timeline. Eventually gave the account back, again with no message to let her know, but had had taken all the credit that was in the account and refunded items she had sold and sent to people. Scammers have continued to plague many online services through the pandemic. When responding to messages, check to make sure its really from the buyer and not a scammer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. And so, with enough knowledge that will keep your account from getting suspended, you can focus on doing other things that will help grow your business. You can access the Help Center on their website (https://support. Depop - Banned, defamed and denied funds that are mine. Resolution Centre as a Buyer - Depop help GB Its important to remember that Depop may suspend or close any account which they believe has been set up fraudulently, or any account which has been found to be misused. The first step is to change your password. The secret mine that hid the Nazis' stolen treasure. His shop policy is invalid when hes not sending me what I paid for. Depop's community guidelines are straightforward. Log in - Depop Depop told the BBC that the safety and security of its community is its "number one priority", and that the service has never had a data breach or had its infrastructure compromised. It also automatically delists items across platforms once they get sold on another, so you can avoid selling a single item at once on multiple marketplaces. Log in to your DoNotPay account and locate the Unban My Account product. Hi, reason I'm asking if it is possible to recover a suspended depop account is because my account just got suspended and I'm still waiting on a purchased item to arrive and to post a buyer's item. It really is that simple. Banking services provided by Piermont Bank, Member FDIC. Suspended for Failure to Pay a Ticket or Appear in Court. I received no response, and the appeal was denied. No, you cannot sell fake items on Depop. Conversation - Twitter Skipping over these terms is not a good idea, as these are the rules you have to follow in order to use the program. I said he should just ship it and if he wont give me a full refund. On Wednesday I logged into my suspended Twitter and submitted a request to reinstate the account. Click on this option. Join us today to learn more about our products and services! Ive told them to send it to me but have reason to believe I wont get it. How To Get Unbanned From Online PlatformsAn A to Z Guide. I had planned to begin selling there also. By changing your password, the hacker won't be able to get back in. If a resolution cannot be reached between all parties, the case may be escalated for legal action. I don't think it's very professional or courteous to lock someone out of their account for no reason. The admins can help you take care of any unauthorized activity or purchases that were made by the hacker before you got your account back. Note that Depop won't delete your account if you have any open disputes, like not delivering a product that's been paid for. A temporary suspension looks the same as a ban to other people on the app but all you have to do is fix the issue. Safety Centre - Keeping young people safe on Depop If you're looking to sign up for or use Depop, the online marketplace for buying and selling used goods, there are a few things you need to know before getting started. "I feel like their security measures need to be amped up because it's just not good enough," says Ms Strike, who has been a Depop user since 2015. In addition to that, Depop does provide resources to its users to help them authenticate items. . I've waited over a week for the item to be shipped and going back and forth with the seller saying they'll tell me when they've done it and they never have. Depop - money sent to another bank account holder by accident Depop - Security Deposit Depop - My daughter is banned View all Depop reviews & complaints Next review Write a comment By clicking Submit you are agreeing to the ComplaintsBoard's Terms and Conditions Depop 2. Remember, having a good track record as a seller in the marketplace of your choice is essential. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ", Depop says train seat crop top violates its terms, 'I made 1,265 selling my clothes second-hand', Russia launches pre-dawn missile attack on Ukraine, Chaos at port as thousands rush to leave Sudan, Air strikes pound Sudan capital as truce extended. the item tracks as delivered and vinted release the funds. Suspensions occur when someone violates Depops User Agreement, Community Guidelines, or any other rule. How to Reinstate Your Suspended Account - Etsy
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