ncl future cruise credit transfer

Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. Have you received a Norwegian Cruise Line Future Cruise Credit and are looking for some advice on the best way to use it? Before I turn the call over, I'd like to provide an update on our decarbonization efforts as part of our global sustainability program, Sail & Sustain, something that I am very passionate about and committed to advancing. A Future Cruise Credit (FCC) is essentially a voucher for future travel automatically being issued by Norwegian Cruise Line for guests on cancelled voyages. We are also increasing quality touch points with our guests, starting with the time of booking, to capture even more revenue and prepayment prior to cruise. The best way to ensure a smooth transfer of future credits collected is to fill out the survey provided on the last day of the sailing. Yeah, you know, Brandt, I think you've hit it right. Regardless of the original Future Cruise Credit's expiration date, the new Future Cruise Credit is valid through December 31, 2021, at which time all unused funds will expire. Dan Politzer -- Wells Fargo Securities -- Analyst. If the amount of the credit falls short of the new cruise fare, you'll pay the difference out of pocket. During the first months of the pandemic in 2020, Norwegian Cruise Line issued thousands of FCCs to guests who saw their cruises canceled. Whether you're looking to sail the Magical Mediterranean, or are ready for a new tropical adventure, we've got you covered with special deals, extensive choice, expert advice, and an extra credit bonus, to use to save on hotels, tours, holiday packages & so much more! And, Steve, thank you for the kind words at the initial start of your question. Frank? The voucher can be used per person, with or. Despite Its Falling 92%, Cathie Wood Is Buying More of This Growth Stock. And so, was the change since last reported, was it just sort of a decision to say, "Hey, we're happy with the pricing that we're getting." Morning, thanks. TAANZ No: 9838. How is the Future Cruise Credit protected against future cancellations? Register your Future Cruise Credit, find your favourite sailing, then speak to an expert for a personal consultation on planning and booking, and let us make your cruise dreams a reality, completely stress free! ATAS Travel Accreditation No: A11156. Can you use your Future Cruise Credit to pay for more than one cruise in the future? Easy Steps to Use Your Future Cruise Credits STEP 1: View FCC STEP 2: Find Cruise STEP 3: Pay with FCC Log In and Find FCCs Listed on My Account Page Go to the "My Account" section of MyNCL, and you'll see your available FCCs in the My Coupons & Credits section. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Korea Can I use part of my Future Cruise Credit and then get a refund for the remaining amount? Once the transfer is completed, a confirmation email will be sent to the email provided at time of case submission. For example, if several ports on an itinerary are skipped, a full or partial credit might be given. Can a guest make a new booking before they receive the FCC for their cancelled booking? Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise Line sailing. And, hopefully, over the next few quarters, we can continue to prove that and further build confidence that we're leveraging our scale to the best of our ability. The amount of FCC that a cruise passenger qualifies for is calculated on the base fare that they paid, less any taxes, fees, upgrades or additional purchases like excursions. that was extended to January 2025, we will address that -- start addressing that later this year. On the other hand, a future cruise program is a way to secure a future cruise booking whilst onboard taking advantage of a great deal. Savings Credits have real monetary value, so you can use them to save up to 60% off market rates on hotel and resort stays, tours, cruises, ski, spa, golf and so much more! How can I receive a Future Cruise Credit? Turning to costs, adjusted net cruise costs, excluding fuel per capacity day, averaged $161.25, better than expected and approximately 14% lower than the run rate in the second half of 2022. Can I use My Future Cruise Credit towards the deposit of a cruise? That's helpful. Mark? Don't forget, we've partnered with NCL specifically, in order to give you the best service and tell you all you need to know. We're on that journey. Is there anything the Peace of Mind FCC cannot be used for? The full cancellation and final payment schedule can be viewed here. 7/27/2022. NCL's CruiseFirst and CruiseNext programs Norwegian Bliss in the Caribbean. With great pride, we took delivery of this amazing ship just last week, bringing NCLH's total fleet to 30 vessels with over 60,000 berths. But rather, that we will be even more strategic and data-driven when making these decisions to ensure we are investing where we see the highest returns and most impact. It's really around our promotions and advertising variable costs that would have any sort of influence. #1. No. We said we expected them to be within a couple of points, especially on the overall year run rate. Before I dive into the financial results and outlook, I want to also thank Frank for all that he has done to propel this company forward, as well as his outstanding leadership. This will be incredibly convenient for guests who had a cruise booked in 2020. Sorry, the Future Cruise Credit cannot be used to satisfy the deposit of your cruise booking. Is there anything the Peace of Mind FCC cannot be used for? Thanks. Ms. John, please proceed. By continuing to browse the site you agree to our use of cookies. With that, I'd like to turn the call over to Frank del Rio. Please proceed with your question. Future Cruise Credits acquired because of suspended sailings are brand-specific and can only be redeemed on the brand where the cancellation occurred. Thanks Mark. I was just wondering if that 500 million was for 2023, or is that for the later deliveries that the 1.2 billion applies to? Onboard credit Yes. *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. Now, shifting our focus to our outlook for the full year 2023. Insurance FCCs can only be applied to a new reservation where Essentials, Booksafe Standard or Platinum Travel protection has been added. I won a bid on the Norwegian Upgrade Advantage. You know, I just want to add to Mark's comment that our guests have to fly to get to a cruise. So, now I'll turn the call over to Harry, who will be tasked with delivering on the significant potential upside we see ahead, to provide an update on the current environment and the key catalyst we have in the horizon. Good luck in retirement. We also revamped our climate action strategy, which is now centered on three key pillars: efficiency, innovation, and collaboration. And the thought process there was, it is very efficient and very extremely beneficial financing. I am booked on a Sixthman full ship chartered cruise, which sails on Norwegian. Youre reading a free article with opinions that may differ from The Motley Fools Premium Investing Services. Cruise departure date 18 March - 29 July 2020: If the cruise you booked with future cruise credit is canceled, the full amount may again be refunded in the form of an FCC, and the expiration dates will likely be adjusted accordingly. All three of our brands are well poised to properly absorb this elevated capacity growth, given our relative size and under-penetration in many markets around the world. Yeah, and, Robin, just to just to add to that, you know, we did try to communicate last quarter and over the course of many investor meetings that when we said historical occupancies, we didn't say that they were going to be exactly the same. It's really spread out over the course of the next three to five -- it's spread out, you know, I don't want to say radically, but relatively radically across all of the remaining newbuilds, excluding Norwegian Viva and Vista, which we just took delivery of, of course. And just any color on how you're expecting on board trends in the second half would be helpful. What Charges Does Future Cruise Credit Not Cover? Should your credits be applied to an active reservation, the refund amount will be subject to Norwegian's cancellation fee policy communicated to our guests at the time of booking and may be found on our website, An active and existing FCC is attached to a profile of a guest who has passed away. I'll -- it's Harry. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. Adjusted net cruise cost, excluding fuel per capacity day, is expected to be approximately $159 in the second quarter, a further improvement versus the prior quarter as additional savings initiatives are realized. Norwegian Cruise Line has extended its Future Cruise Credit (FCCs) booked by date until the end of the year. Yes, a good way to be sure to redeem the full amount is to consider a cabin upgrade, book an ocean view instead of an inside cabin or treat yourself to a balcony instead of an ocean view stateroom. The full amount of your FCC can be applied to the base cruise fare on a new booking, but only if the passenger whose name it is under is the one who is booking. ESG Reporting & Downloads. So, just kind of wondering if it was -- what it was in the yield management that approach that changed. You know, I think that range applies to the end of wave as well that we like to be between 60% to 65% booked for the following 12 months at the end of wave. Bon Voyage gifts and celebration packages The value will be included in the POM-NRD credit that was issued. Pricing and yield are both expected to increase in the second half of the year, with the fourth quarter exhibiting the strongest growth versus 2019. So, the remainder of it, we are carrying through. So, something that -- absolutely, it impacts us. And the fact that they're willing to finance the additional 500 million euro, absolutely a positive. Harry, welcome. Can you discuss what you're seeing, I think first half of the year you're weighted a little heavier Caribbean, you know, how pricing and closing demand is looking for the region? United Kingdom So, it does not represent a further half-a-billion increase in the overall ship cost, it is simply a different mechanism for financing some of the existing costs that were already expected. The cruise line has extended this period again; FCCs are now valid through December 31, 2022. Net per diem increased approximately 7.7%, achieving the high end of guidance, while net yield of 3.6% was a healthy beat versus our expectations, as low factor of 101.5% came in well ahead of projections. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise Line sailing. Take note of the fine print, and when in doubt, call your cruise line to clarify important things like expiration date or any blackout dates. Our comments may also reference non-GAAP financial measures. Anything in place already since April 2021 would not allow the guest to cancel and receive the above. Thank you. Please proceed with your question. Thousands of domestic & international car hire and both low-cost & scheduled flights. Your original Future Cruise Credit can be applied to Pre-paid service charges, Beverage or dining gratuities (if part of the Free At Sea promotion selection), Air purchased through Norwegian Cruise Line, Hotel purchased through, Norwegian Cruise Line, Cruise tours purchased through Norwegian Cruise Line, Pre-booked and pre-paid shore excursions, Transfers, Essentials, Booksafe Standard or Platinum Travel Protection insurance (if purchased on the original suspended reservation). And we've absolutely seen or exceeded those levels during Q1 booking period compared to Q1 of 2019. The original, full value FCC can be applied and used for the following: In April, Norwegian Star and the only large cruise ship registered under the US flag, Pride of America, will resume sailings. Pre-paid service charges But most of all, you've made us better. It has a monetary amount associated with it, and it is provided instead of a refund. The only exception is if the current owner is requesting to transfer back to the original owner that the FCC was issued to. So, while we're not ready to necessarily change the rest of our guidance metrics, I think we're trending well, and we're trending healthy, and I think our guidance reflects that. With that, I'll turn it back to Frank for closing comments. The Motley Fool has a disclosure policy. This is driven by our organic pricing power and in part by a favorable comp, as the second half of 2019 included various headwinds, like the rapid exit from Cuba and the close in resale of those sailings. Beginning May 15, 2020, guests who have a voyage through December 31, 2020, may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for sailings that embark through 31st December 2022. Future reservations are subject to prevailing fares and offer in-market at the time of booking. But if we do it right, we can turn it to our benefit. Use your FCCs as payment first. Get advice from Norwegian Cruise Line Future Cruise Credit experts & extra bonuses. Focus on where you want to go and let us make your dream come true - stress-free!". So, just any more detail there between maybe the gross in the net. While we strive for our Foolish Best, there may be errors, omissions, or inaccuracies in this transcript. Bookings cancelled inside final payment that are not paid in full will default to the standard refund process with penalties applied. Got it. Thank you. Only one transfer or exchange of ownership will be allowed per FCC. We are committed to identifying and evaluating incremental opportunities across every area of the business to help accelerate our margin recovery. That's right -- theythink these 10stocks are even better buys. If I already have another cruise booked can I use My Future Cruise Credit against my existing one? Our next question is from Steve Wieczynski with Stifel. And as I said in my prepared remarks, the second half of 2023 is expected and we continue to expect very strong pricing and yield growth. The last time we spoke regarding the debt maturity, the intention was to use cash flow from operations this year to pay off the existing ECA loans. On March 29, Norwegian Jewel will return to operations from Civitavecchia near Rome, in Italy. Thank you for the time. If I cancel a reservation using Peace of Mind can I use my FCC to rebook the same sailing? I think that, you know, there was kind of the wave of pent up demand following some change in COVID restrictions at the mid to late part of last year. Create your very own My Future Cruise Credit account for free, in only a few simple steps, Browse among thousands of sailings worldwide and get expert advice along the way, Claim an additional credit back to use to PAY LESS on any hotel, tour, resort, cruise or even wine of your choice, Learn how to redeem your future cruise credit & get a bonus with 4 simple steps. Include the following information in the comments field: Completed FCC transfer request information as listed below. It's easy to confuse future cruise credit with a future cruise program; the latter is a benefit, like onboard credit, offered for booking another cruise while you're onboard a current cruise. In the first quarter, CruiseNext achieved its highest quarterly results in the program's history, surpassing the previous record. Better Buy: Royal Caribbean or Norwegian Cruise Line Stock? How is My Future Cruise Credit Calculated? Great, thanks. If you have any questions, our friendly team of Future Cruise Credit Experts are equipped and ready to help with your Future Cruise Credit. What can the Peace of Mind FCC be used for? Currently, eight out of the seventeen ships sailing for Norwegian Cruise Line eight ships are not operational. Our next question is from Robin Farley with UBS. And whether or not we refinance that on a more holistic approach or we do another amend and extend, obviously, we'll look at what the markets are doing, what the environment looks like, but we'll do the most, obviously, the most economically feasible option out there. We can do better than that going forward when we have the more advanced lead time we need to book some of our exotic itineraries and also have the fully -- the overhang of the difficult years that we've talked about beforehand. Norwegians Enhanced Peace of Mind Policy was available from December 30, 2021 through January 31, 2022. Can guests use their FCC to pay for more than one cruise in the future? Yes. As government regulations evolve, our health and safety protocols will evolve as needed to ensure compliance. This is expected to translate to adjusted EPS of approximately $0.75 cents or $0.05 above our prior guidance, reflecting the first quarter outperformance partially offset by higher anticipated fuel costs and effects for the remainder of the year. India: ICE Vacation Center India (ICE). So although guests can use the FCC until the end of the year 2022, they must also sail by the end of 2022. www.ncl.com/travel-requirements-by-country. Again, we had to rapidly exit Cuba in, I believe, June or July of 2019. For guests to use their FCC, they will need to choose a cruise they like. What happens if the cancelled booking had a previous FCC applied? But I'll turn it over to Mark to talk about financial ramifications. The Future Cruise Credit may be used for sailings that embark on or before December 31, 2022. Charters are excluded. Hi, Steve. You may include multiple requests on one case so long as the request is complete and proper consent from current coupon owner is included (either in an attached email or by the current owner being the one to submit the case), Original Peace of Mind or Suspended Sailing reservation number that generated the FCC being transferred, Client ID and name of Current FCC Owner who is authorizing the transfer, Client ID and name of Guest Receiving the FCC. French Please proceed with your question. disneylover89, May 3, 2022 in Norwegian Cruise Line. Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back. You can redeem any FCC by calling us! By proceeding, you agree to Cruise Critics. Norwegian Cruise Line ( NCLH 9.40%) Q1 2023 Earnings Call. And then, secondly, I think the other piece to look at is when you do the comparison versus a very strong second quarter 2019, we're comping over some difficult comps with Cuba that we had back in 2019, as well as the full benefit of Baltic itineraries. Reports, policies and documents related to our sustainability program, Sail & Sustain. Refunds -- Which Should I Choose? And we're very pleased with that. . Both the conference call and presentation will be available for replay for 30 days following today's call. Or is it spread out over a number of deliveries between now and then? Internet packages Whether you booked directly with NCL or via a Travel Agent the Future Cruise Credit you receive is linked to NCL only and can be redeemed towards a future NCL cruise. We will continually evaluate options to accelerate our recovery while maintaining adequate financial flexibility to adapt to different macroeconomic backdrops. There is no opportunity for the export credit agencies to change those rates. Please proceed with your question. This reflects the rapid execution of cost savings initiatives identified and implemented last year, some of which were realized earlier than anticipated. * Peace of mind is only applicable to bookings that have payment applied as per terms and conditions. So, there's always going to be some puts and takes until when you actually purchase the flight where you may have some variability in there. Voyage Fare At that time, the receiving guest will be able to apply the coupon to the desired reservation. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise Line sailing. Go to the "My Account" section of MyNCL, and you'll see your available FCCs in the My Coupons & Credits section. Scam or Deal: Will That Cruise Sale Really Save You Money? Future reservations are subject to prevailing fares and offers in market at the time of booking. We've hopefully demonstrated confidence to the market that we've achieved step one of that. Those ships, along with some of our other recent additions, translate to a nearly 20% growth in capacity when compared to 2019. When you get to the "Payment Page" of booking, choose "My Coupons and Credits" from the Payment Type pull down menu. A Future Cruise Credit (FCC) is simply a voucher for future cruise travel. And that's going to come on the back of, again, strong pricing and yield growth, which we've talked about, as well as rightsizing our cost base and leveraging our scale. I remember reading there was a form that my kids could fill out to transfer their cruise credits to me, does anyone have a link to that form? Any bonus FCC amount is applied only to the voyage fare. Of course, Caribbean doesn't matter all that much for us in Q2 and beyond as we shift our deployment to Europe and Alaska. Please proceed with your questions. And I think that's why when you look at our capital commitments on our newbuilds for the next three years, it's actually decreased overall in terms of cash out of the system. Please contact Sixthman directly. With this significant achievement, we have also nearly closed the occupancy gap versus 2019 levels. To cancel under our Peace of Mind policy, the following terms and conditions had to be met: Any ancillary items sold by Norwegian Cruise Line will be refunded to the cardholder who made the original purchase and will not be included in the FCC. Air purchased through Norwegian Cruise Line That being said, we were very pleasantly surprised with flows in demand for Caribbean in Q1. I have to thank our partners at Fincantieri once again for bringing our vision to life and delivering a truly magnificent ship. To offer our guests even more flexibility for future vacation planning, some who hold outstanding previously issued Future Cruise Credits (FCC) may now submit a request to convert their FCC to a monetary refund. The Motley Fool has no position in any of the stocks mentioned. A future cruise credit is typically delivered via email within a few weeks' time, depending on how long it takes the cruise line to process it. My Future Cruise Credit is provided and supported globally by International Cruise & Excursion Gallery, Inc., I.C.E Europe Ltd., I.C.E Vacations Asia Pacific PTY LTD, and ICE Vacation Center India Private Limited. Read Also: Norwegian Cruise Line Holdings Is First to Opt-In to Voluntary CDC Guidelines. Once the transfer takes place, the receiving guest is now the owner and the previous owner cannot request a transfer back. I'm just curious, if flight prices broadly is acting as a headwind and if you think about your book or your strategy this year for the summer, is it -- is flight prices being bundled in for the consumer? After that, its a short wait until March 2, when Norwegian Sky will return to service, also sailing the Caribean from Miami. Attachment of email from current FCC owner authorizing transfer. Yes, with Norwegian Cruise Line, you can use your Future Crusie Credit to pay for more than one cruise in the future. Photo packages. To make the world smarter, happier, and richer. Why Is SoFi Stock Down After Earnings? A Future Cruise Credit (FCC) is essentially a voucher for future travel. How long will it take to receive the refunded portion (if any) of the cancelled booking? What happens if the cruise I am looking to book has a greater value than my Future Cruise Credit?

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