lincare return policy

This is not good and once your technician finally arrived he said you had no extra oxygen concentrators High Frequency Chest Wall Oscillation (HFCWO). He also confirmed that it won't be any other invoices after the initial month already paid. I was on hold for over 2 hours on January 18, 2016. . 2023 Lincare Holdings Inc. All rights are reserved. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. My sleep clinic simply changed me to a new supplier and I am now very, very happy with them. I would like to be able to access the past year of billing and payments. CPAP.com will accept returns on merchandise sold that have manufacturing defects. CPAP.com is a family owned and operated business dedicated to providing Sleep Apnea equipment to those who need sleep therapy. So who knows how long that will take. The first machine they bought they took back right away as it Share your photos and videos with others to prove the truth of your words. Thank you for your interest in renting an oxygen concentrator! At Lincare, we offer positive airway pressure (PAP) treatment to OSA patients so you can breathe more easily as you sleep and live more freely when you're awake. Please talk to your insurance company and medicare provider. And then all of a sudden I receive a huge bill for a year and a half's worth of supplies - what kind of company bills you a YEAR AND A HALF LATER? http://srivari.org/. Totally unacceptable. You may also need to remove the regulator. She is the epitome of care, concern and respect. Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. Lincare is the leading respiratory supplier in the country, serving nearly 2 million patients from the comfort of their homes. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Failure to comply with your therapy may result in you having to pay for your treatment. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. But Maybe I will be successful finding the right mask on Craigslist or EBAY and avoid my gem of a supplier that I gladly rate as one star because zero is not an option. Submit a complaint and get your issue resolved. As this is medical equipment of a very personal nature, all items sold including CPAP, APAP, BiPAP, Oxygen, Humidifiers, cushions, batteries, mask parts, cannot be returned once the parcel has been opened, whether the unit shows hours of usage or not.. Machines (CPAP, APAP, BiPAP and Oxygen) which are experiencing functional issues and are no longer under manufacturer warranty MAY be able to be repaired by the manufacturer. I was a plumber for over 30 years and have driven thru 3 hours of traffic to unstop a toilet in a house that had 6 bathrooms because it was my job. All orders are shipped FOB Paterson, NJ (unless other terms have been prior negotiated and approved by Reliant Ribbons Bows and Trims Management) Unless otherwise specified all orders are . During one of my last calls, concerning a portable concentrato, I overheard the girl in the office saying that their account with the purveyor was on hold and they couldn't order anything. We are considering filing a complaint with Medicare and looking into going with another company if your people do not want to help us ! They are harmful to people not helpful. Meantime, I have horrendous headaches every morning, my blood pressure is up over 170/75 and I am exhausted by my severe sleep apnea. One of your employees ( I believe Cathy is her name) called many time to my home regarding insurance and payment. On moving to New York we had to switch to Lincare for her oxygen needs. They advertise that they offer CPAP machine repair or rental while your machine is under repair. Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Remote cardiac services help a practitioner understand the condition of a patient's heart to provide better care. We measure real results based on patient feedback and experiences. LinCare ranks 47th among Home Care sites. Coverage and Compliance. It was definintely LINCARE. Luckily she was able to call us and articulate the problem, but by the time we got home she was on the floor struggling to breathe with oxygen levels at 73%. My wife has went by their office several times to try to correct this problem and it still is happening. Please note that any associated shipping cost to return merchandise to CPAP.com is not covered in any warranty situation. I'm so glad to have them in my area. What is the return policy for PAP supplies? Durable medical equipment can help mitigate the obstacles that come along with certain conditionsthink of DME as an investment in your quality of life. but is solely provided for additional information. Website doesn't recognize customer ID, rejects enrollment. It took Lincare three months to fill my CPAP order. To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. We offer a wide variety of home health care services that can be delivered at home, as well as in nursing homes and other long-term care facilities. Our kits, educational resources, and specialty dressing options help make performing wound care at home simple and effective. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. 4th time, the person handling my account does not work there anymore but I will get a call back from the new account manager. If I could give zero or minus I would. Living alone? I've switched companies and I can't get new tubing cause they charged my Insurance for something I never received. Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. Lincare Holdings Customer Support Lowest Rating. Still have not been able to speak to a live person. We carry CPAP and Bi-level products including machines, masks, humidifiers, filters, cushions, and mask parts from every top manufacturer, including ResMed, Respironics, DeVilbliss, and Fisher & Paykel. Really ? I can tell you some from upstate (Rochester) New York Good luck with this company. Return to a more active lifestyle with a lightweight, travel-approved portable oxygen concentrator. however we never recieved a bill. Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'. B6. Linking to a third party site does not constitute an endorsement by Company, it's not about caring for people, it's all about money. (Depending on the circumstances of your return a nominal shipping and handling charge may be required.) Insurers may also require you to submit this documentation as proof you have met the daily and weekly minimums for health insurance coverage. When you have a respiratory condition, you don't have control over when symptoms might flare up. The staff is amazing, caring, so helpful. All of our rants and raves are exactly that, rants and raves. I am 56 years of age and have been in Public Safety for over 30 years and have never seen a company this unorganized. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Value 103. 10. I had my machine for about a year when I try to order a new mask .they had stop recording me and didn't call me now I have to wait now until I get appointment to check out my machine and then hope fully the insurance will accept my usage so I can get a new mask this could take weeks .They never answerer their phones there Its not a professional place to go to I'm sorry for my commitments but its true . Please read our, Learn more about Lincare's Safety Precautions, Learn more about What's Happening at Lincare, High-Frequency Chest Wall Oscillation (HFCWO). Well, two weeks later, they haven't done that either! I am still unable to get through to order what I need. Now, 29 days later, they discover they need a yet another form signed before I can have service. Please fill out our short form below to help us match you with a unit that fits your needs. We did our best to keep the one on one trade rule so we did not have a repete of the situation . You will not get satisfaction! It has been several years and I can't recall why I stopped but given my seven calls at one per week I am beginning to think the lack of response in carrying out my neurologist's order from 3/2016 may have been similar to when I stopped with them several years ago. Even my insurance company called waited for 45 minutes to talk with someone and never was able to get in touch with anyone. To arrange a warranty repair or replacement, use the form linked below. I've been dealing with them for only 3 months and they are terrible. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. I have been with Lincare for 5 years and during that time I have never EVER had any luck contacting the supply office. Way to go. Complimentary delivery straight to your door. No credits, refunds, or replacements will be issued until we have received the products into our facilities and examined them. I have called lincare in chelmsford ma six times to check on the status of my portable concentrator. Linking to a third party site does not constitute an endorsement by Company, About Your Conditions. We are inspired by a vision to enable patients with chronic conditions to remain engaged in life, with the peace of mind that we are caring for them. For larger orders: normally, can range from 48 - 72 ours or longer if production is required. And the best part? Reviewers complaining about LinCare most frequently mention customer service, cpap supplies, and insurance company problems. Have new supplier picked out need medicare to accept the change. This icon indicates that you are leaving the Company's website. are there any positive ones i can read. When I did speak with a person, the person said that they would send out supplies once they had prior authorization. Absolutely useless! Frequent self-INR testing can also minimize the risk of bleeding and clotting. Other devices may have "smart" capabilities that enable the device supplier to automatically collect your usage data for insurance submission. By submitting this information, I authorize LincareCPAP to contact me by phone or email. It is an investment in your overall health . Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. Issued/signed by a Sarah Riggs. but eventually, a couple of months ago, I spoke to someone in their billing department and explained their mistake. 29 days later I still do not have a rental machine, and the excuses are laughable. My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. Providing the largest variety of CPAP machines and CPAP masks, we want YOU to make . You can view your profile, see your account balance, view signed documents (PDF's), submit and manage requests, view current orders and order history. After the company received a doctors referral for oxygen on Monday, it still hadn't been delivered by Friday. Empty the tanks. So thanks to Tina I was able to get my machine and leave as a happy customer once again, Tip for consumers:If have problem best go to store. i am waiting for a call back from you this morning to become a new customer for a c-pap machine. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. See what we're up to now, and check back for more upcoming healthcare news. The 30 day refund window is counted from the day CPAP.com ships the product to the purchaser until the time the purchaser ships the product back to CPAP.com. I'm not indigent like some of your customers, I don't accept incompetence. It was then 5:32pm I get a call from an employee who told me traffic was bad so it would be between 11 am and 1 pm on 3/8/16 and my normal driver would handle it and hung up. Use Your Medicare Benefits Today! He pulled the same crap with me. We use cookies to understand how users engage with our website. They claim I have not received and mask replacement or C-PAP supplies, because I do not have an RX on file. We're transforming how respiratory care is delivered in the home to provide comfort, convenience, and the utmost in personalized care. We're here to assist you whenever, wherever you need us. But the reality was quite different as I received invoices every month (July - November), despite of my calls and Lincare's promises that the error will be rectified. Unauthorized charges phone call wait time, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. with such disgusting revues. An important aspect in defining the use of durable medical equipment is that the devices or supplies are intended for "extended or everyday use". I definitely would not recommend your Business to anyone that I know. but is solely provided for additional information. Sometime I find new unused supplies on EBay that I could purchase. Affiliated entities of Lincare offer a variety of additional services to help patients throughout treatment. Non-invasive and invasive home ventilation can reduce the effort needed to breathe for patients with chronic respiratory failure. Products used:Oxygen, and consular, regulators, I have spent hours trying to set up automatic payments for a $3.45 monthly payment. This is a life or death situation when I call and need help because their equipment stops working CPAP.com does not offer a 30 day risk free option on all products. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. have been waiting for 11 months for my portable machine was told 2 months left message no call backs talk to operater said will get call back never happens. I have contacted my insurance company and was told by them I had to go through the company I purchased my machine from for my supplies. Liquid oxygen and liquid oxygen vessels: portables (including high-flow . It came with an insensitive & rudely written letter demanding immediate payment. This review was chosen algorithmically as the most valued customer feedback. I asked if I can now disregard their threatening letters, and they said, "yes". 2014 Infopia USA images used with permission. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. SleepEaze is our educational program designed to assess, educate, and assist patients in managing their sleep disorder. In the ever-changing world of healthcarefrom new product innovations to breakthroughs in disease managementLincare has its finger on the pulse of the latest medical developments to keep you up to date and in the know. They do not appreciate nor deserve anyone's business. You can also complete billing payments, reorder . I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. Our Continuous Positive Airway Pressure (CPAP) machines help keep your airways open at night. We use cookies to understand how users engage with our website. BBB File Opened: 8/9/1994. 1st time, my account manager was in a meeting and will call me back. Apparently, it is their job to leave patients without life sustaining medical necessities. How does a company like this stay in business? Have been on hold for four (4) hours over several days with no resolution to my problem. Look at this company's Google reviews and run as fast as you can to another medical supply company. At the time I had Anthem Blue Cross Insurance. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. I don't care and I am not paying for that! Their customers service is awful and we will not deal with them again. Spent 2 days trying to contact them set up a CPAP account and failed on the rare occasion they answer the phone they transferred me to somewhere else where they wouldn't answer the phone. Lincare local didn't call me till after I called the corp office in florida and sent emails to Munich Germany to the parent company. The filters can be order on line. This is not a good outfit to have as your suppliers. We Earn Our Patients' Trust. Lincare also maintains accreditation for medical equipment management and pharmacy services. I called Lincare and was told that I would need to wait to receive the cushion from the CPAP supply center. We were told it was because of changes in the Denver are and how they were having with the adjustment. On April 14th I gave up and returned the CPAP machine. Whatever your lifestyle, we offer a variety of care options and home health supplies to fit your needs.

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