fendi customer service email address

Fill in this form to send us an email. Its been 10 weeks and Ive heard nothing. We use dedicated people and clever technology to safeguard our platform. I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The item was bought in August 2021 and has a 2 year warranty. Bought a trench coat for 4000. The belt got lost. If you no longer have the card, contact Fendi customer service for advice. Companies can ask for reviews via automatic invitations. Kim Jones joined her in 2020. JavaScript is disabled. Contact us via fax, email, or call to experience exceptional customer service. We also ensure all reviews are published without moderation. You are very fortunate, Fendi, to have such a treasure on your team. Find out how we combat fake reviews. 18 complaints closed in the last 12 months. The fendi customer service line told me store managers have discretion on whether to make these exceptions, and she told me she had to contact a higher department to request, which also felt deceitful. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! One would guess that providing official proof of purchase info and images of said issue would prompt a response. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. Thats appalling Customer Service!! I opened the chat box on the website to ask a few questions. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Be aware before buying anything from their online store that you will be left alone if any issues. FENDI - Client Services - Contact Us Please find below our worldwide Client Services numbers and hours of service. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. Relating to customer service only: Horrible. *. Call. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. *. Shop for the best Fendi collections for women, men and kids online: fashion show looks, bags, accessories, jewellery and much more. Are you guys at Fendi serious?? She told me that on Monday (the next day) she would send a replacement of the item and would express it as I needed the item by 3/10. If a product is difficult to use or doesn't do what it is supposed to, that can cause major friction for a customer. I hope you get it sorted - I would not be a happy bunny and please don't give up! We'll be more than happy to help and will reply to you as soon as possible. I called multiple times - was led down different rabbit holes and was given conflicting information. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. We were told after they examined the slides that these tears are characteristic and not a defect!! Basically they took the money and never shipped the shoes. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. Fendi said they would take care of it to them tell me weeks later they would repair and send to me. It has been over 30 days since I returned these boots, and I have not received my refund. Their store staff is clueless and only interested to sell sell sell. I bought many slides from high street fashion brands that lasted a lot longer than that. I received a refund for the item that I did not note as being defective. He is the best there and below if my visit story: I walked in to FENDI store knowing no one from its staff, looking for a birthday gift. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. I have nothing. Which they agreed.I then called fendi and informed them of this and the lady opened me a return and sent me labels. I then provided them with a picture of my *** tracking slip, which contained tracking information for the return. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Recieved a Fendi ring for my 21st birthday Began to tarnish almost immediately and now the back of the ring is basically red / brown instead of gold when I only were for special occasions!So disappointed as my boyfriend brought this and they are very expensive! The item was returned and still havent received a refund after nearly 7 weeks. I have purchased in just about every designer store and they all have a return policy except Fendi. More than a month all I got was we are in touch with after sales and dont know exactly if we can. They say for their returns you only have 14 days..! Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. This person told me dont worry and that when *** delivers it back Ill get my money. We use dedicated people and clever technology to safeguard our platform. I purchased a pair of boots (online order), which arrived in less than perfect condition. Surly that for Xmas they would have made this longer. Sounds frustrating and tedious but Im glad they made things right with you in the end. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. Now Im stuck with damaged tights ( which cannot be repaired). If you have any questions or need help with your account, you may Contact Us to assist you. It became scratched and jewels had fallen out after just a few weeks. Fendi Email address and contacts Fendi company description The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Favorite Designer Don't buy from their boutiques, stick with the Department stores, they value our business. Hosted in the EU. I even offered to pay for it. Enter a name to find & verify an email >>> . Get emails straight from LinkedIn and web, Find email directly in your google sheets, Sales and prospecting practices in-detail, The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. good luck! i am surprised coz with that kinda money spent, i would have thought that they, at Fendi, would try to be accomodating. . BBB Business Profiles generally cover a three-year reporting period. If they give me my money back, the bag costs +100 today!!!! Word to the wise, save your money and buy something WAY cheaper. Addressing a question. So it was sent back directly to the fendi even without reaching my address. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. No reply at all. The Communication Division promotes Fendis image externally through the most appropriate strategies and the adoption of state-of-the-art tools. I purchased a hand beaded Baguette that cost me $2400. The item is still in warranty so I am hoping no trouble. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. No one has contacted me. To arrange service, you can visit a Fendi boutique or get in touch with the brand's customer service department online or by phone at 1-888-291-0163. You must log in or register to reply here. I would never ever buy from this company again!! Its day 26 since I ordered the product from Fendi online store still no updates on the order. It has over 80,000 satisfied customers and businesses all over the world. No reply at all. This department encompasses the Legal, Ethics & Compliance, Intellectual Property, Internal Control, Procurement, and Real Estate & Facility Management departments. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. Still no refund and still have the wrong parcel. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. I immediately took a pic and emailed fendi. After seeing all the reviews Im starting to worry I wont get a refund! I have purchased in just about every designer store and they all have a return policy except Fendi. Really disappointed - will not be purchasing again. I am still awaiting a refund on the item that they sent to me damaged. Some of the add-ons on this site are powered by. The team deals with creating window displays, special projects, guidelines and strategies for all the collections, ensuring global consistency of the brand image within our network of shops around the world. $2400 that's much!! I opened the box and put them on March 6th only to find there is a rip/hole in them. I made them aware that their return policy is 3-5 days to verify the item after it is received. I bought a coat from fendi on ***** on Jan 2nd I got out the coat from the store as I was packing for a ski trip. I was promised a call back from a supervisor twice. Terrible after sales customer service at their flagship store in Milan, Italy. Why shop in Fendi when you can purchase from Neimans or Sax where there is a return policy. If you prefer you can send us an email by filling in the form below. . This chic shoulder bag is crafted of fine denim with a bold stitching around all borders. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. The rep then told me to call the toll free number. Really hope it can be customise. They lost a customer and his family for life. I called to look into the matter. I bought my two spies from Fendi boutique (Houston) and I always get the best service. They keep promising to issue a credit note for online but it has not materialised. I was give a web site to contact to voice my complaint which no longer exists. The item was returned and still havent received a refund after nearly 7 weeks. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. Here's an example of an email response when a customer has a question: Hi Mark, Thank you for reaching out about the shipping estimates for your customized order. Contact us by phone: +39 06 94801 461 Monday to Friday, 10am to 7:30pm CET, or complete the form below to send us an email. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST I purchased tights & received the tights on Friday March 5th. On 1stDibs, shop a range of Fendi Spy bags. Are you sure you want to remove the following item from your Bag. I was told the item had not been received by them. Made in Italy. What is FedEx customer service email address? The client has been contacted and the issue has been resolved. Its been almost two months since I placed this order and nothing is being done. I would never use this company again. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maison's DNA to our clients. Ive taken photos of the damaged article, proof of purchase and the authenticity documents and sent them back. We have reached out to the client and the issue has been resolved. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. LIVE CHAT. If I could give a zero I would I ordere my daughter a ring for Xmas what is too small I have email fendi on a number of occasions to send the ring back and reorder a bigger size, fendi have not got back to me ..! We are a Ukrainian company. I have called the ************ number several times, only to have promises of a supervisor calling me back, or getting hung up on.I have now been told that they don't know where my glasses are therefore can't issue me a refund. Its day 26 since I ordered the product from Fendi online store still no updates on the order. I have returned the damaged item to Fendi and have confirmed via tracking that they have the item I askd for a full refund or a replacement Ive received neither, Now they have my money and the product. Contact us. All rights reserved. Phone. I went to the website to look into a bag I was interested in. Made in Italy. Its responsibilities comprise the management of Public Relations, Media, Celebrities, Advertising, Graphic Images and Organisation of Events, guaranteeing consistency with the brand image driven through the Digital and Visual Merchandising universes. Really disappointed - will not be purchasing again. If they give me my money back, the bag costs +100 today!!!! We will reply to you as soon as possible. Their logo-heavy detailing and out-there attitude towards kidswear brings fun into getting ready! I spent 1000s on Fendi products. Shopping Bag (0 items) Unbelievable. Really hope it can be customise. I contacted the Fendi store for a replacement. We're happy to help with any questions you may have regarding purchases, our products and corporate information. The belt got lost. Anna is genuinely excellent to fendi. I bought many slides from high street fashion brands that lasted a lot longer than that. Customer Reviews are not used in the calculation of BBB Rating. The mission of the Visual Merchandising Department is to inspire clients and to showcase our products and our history in the most attractive way possible. Will let you know either way! Not purchasing anything from Fendi again period. Chat Support Try email finder for Free and reach your ideal customer. That is really too bad. Contact Us We can help answer any questions about our products, shipping, returns, size guides, drop dates, or anything else on your mind! Unbelievable. Companies can ask for reviews via automatic invitations. Shop a . I spent 1000s on Fendi products. They are claiming that they are not in receipt of this return. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. Can you post a photo? She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. The service is available from Monday to Friday, 9am to 6pm AWST. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Never again. Miscommunication and no updates , I will never order online from fendi again . Called customer service and was advised to go to one of their botiques where they assured me they could help me there and they couldn't. The Product Development and Production teams have the role of bringing together the two worlds of style and industry. I did.. calling that number only made the situation worse. My son ordered jewellery worth 598 and was sent 2 pair of earings which were for a customer in America. but the saddest part I can't buy it coz if i buy it, I'll hv to carry it all the time! Are you sure you want to remove the following item from your Bag. This is an authentic FENDI Denim Baguette in Blue. Their store staff is clueless and only interested to sell sell sell. Our customer service hours are Monday through Friday, 9am to 6pm PST. The Department of Architecture designs and creates boutiques that give value to the product, assuring a continual evolution of the Concept Design while remaining faithful to Fendis DNA and image. There was an issue with the delivery of my items. I followed the full return process using the prepaid return label that was provided. Please fill in this form to send us your inquiry. Founded in Ro. We will get back to you shortly with a satisfying response. The opening of the first FENDI boutique - a handbag shop and fur workshop followed. On 11/04/2022 Fendi emailed *** paperwork for my order(as I was told) *** has **** business days to process this paperwork. Email address*: phone number : (optional)In case we need to contact you faster Contact reason*:Select a subjectPERSONAL DATA ORDERS SHIPMENTS RETURNS AND REFUNDS CUSTOMER ACCOUNT PRODUCT & STOCK STORES CORPORATE REQUESTS SPONSORSHIP RECRUITMENT PROPOSAL FOR COLLABORATION BRAND PROTECTION Subject*: Message*: Order Number : Chanel advisors are available to answer all your questions. As a matter of policy, BBB does not endorse any product, service or business. So far the service has been in line with other luxury brands, but lets wait and see what the overall resolution is. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. My husband purchase me a ring for Christmas and it wasn't the right size (not really sure why their ring sizes are S/M/Lnot of those fit properly). Monday-Friday: 9am-9pm EST. It is responsible for all activities that precede and establish the launch of the collections, such as the definition of the messages and key products, price position, marketing plan and calendar, and it develops a coordination role for all company functions involved. Can't imagine how bad u feel when they gave u such a service. Ive been calling North American customer service for 3 weeks now and they been saying issue has been escalated. Playtime approved, each piece is created for adventure; get lost in the label's luxury take on everyday essentials. ** **** disputed the transaction with his credit card company on December 7th 2022. BBB Business Profiles may not be reproduced for sales or promotional purposes. Ive just called customer service as my phone ring socket suddenly broke last week. If any of you have baguettes that are light colored and hand beaded, check out the bag and see if there is any discoloration yet. Terrible experience. It became scratched and jewels had fallen out after just a few weeks. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. Chat. A Happy Client Note- FENDI Mall of Emirates- Dubai, UAE Employee name - YAN Date of the visit- November 3, 2021 NOTE: if you ever need anything, always ask for YAN. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. The duty of the Corporate Social Responsibility Department is to integrate social responsibility processes within the strategic vision of the company. The item was scratched, and not to my standard of quality for the +$1,500 price. We're happy to help with any questions you may have regarding purchases, our products and corporate information. Trying to exchange this ring was the most frustrating experience i've had with vendor, and this is supposed to be a "luxury retailer." I couldnt get them to respond or do what they said I finally got them to send a call tag to ship it back. Recently I came across a blue flat pouch clutch men's bag, love everything abt it, the size,design was perfect. I explained I dont wear jewelry. On august 9th I placed an order for a purse for my girlfriend.Shortly after ordering she changed her mind and I contacted fendi to cancel. Its ridiculous, I sent numerous emails with full details of the defective glasses I purchased. I feel that this is outrageous and will continue to take it up with the President of Fendi North America. Download for free now! I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . For a better experience, please enable JavaScript in your browser before proceeding. I asked for a credit or refund but I no longer needed the coat as I was leaving for my trip and couldnt take the coat. This flap opens with a magnet to a brown nylon interior with a zipper pocket. Fendi is a registered trademark of Fendi. Live Chat 9am - 9pm (EST) 7 days a week By submitting Contact Form, you agree to our Privacy Notice. Productivity. How you can polish a Fendi Spy bag depends on the material. The only thing I did like was sold out and would not be in production again. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. I asked them to send me proof of how I could have broken the coat and they refused. You are very fortunate, Fendi, to have such a treasure on your team. They just keep sending the wrong paperwork to send back so DHL won't take it. You are using an out of date browser. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. Retrieve thousands of email addresses in single click without leaving your current tab. I contacted the customer to say we had their parcel and asked if they had received ours. Shop the best Fendi collections for women, men and kids online: runway looks, bags, accessories, jewelry and much more. More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion *** completed their investigation on 10/26/2022. Please help me get a credit or refund as they gave me a faulty coat and I had to buy another coat. But nope. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. The store reached out to the client but, he didnt respond. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. The manager, ******, at the ******** ****** Yards location (apparently where the bag came from) was very condescending and failed to acknowledge my concerns. Absolutely one of the most third rate customer support from among the top brands. Here are 8 tips for writing great reviews. Sign Up For Free G2Crowd Trusted. The belt got lost. It may not display this or other websites correctly. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. I never even laid my hands on it. Contact our Customer Care at +61 1800959920. By evaluating and responding to the economic, environmental and social expectations of all stakeholders, the Corporate Social Responsibility Area works to improve the socio-economic condition of the companys area of influence.

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