If there are signs of wear and tear or damage that were identified in the listing, in the case of used items, you cannot claim for a refund. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Then wait and see if the buyer escalates to a claim, if they don't it will auto close 20 days later and you won't have to refund. I had a similar thing happen to me through eBay a few years ago with some concert tickets, the seller had completely deleted their account after I'd sent money but eBay refunded me the money as I had buyer protection etc it took a couple of weeks but they resolved it in the end! After testingbit out he said he wanted to buy it but had tonuse a credit card so he had to use PayPal. Provide evidence that the claim is false and that you qualify for Depops seller protection. Unfortunately, fraud and criminal activity does still occur on PayPal. That way you can be certain that you can get your money back if the transaction isnt fulfilled. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Poshmark is a trademark of Poshmark, Inc. Buyers are reimbursed if a third-party seller charges a greater cost than the amount authorized for a purchase. Offer an alternative solution. How to refund a payment on PayPal Log into your account and click on the Activity tab at the top of the screen. When you make a purchase using links on our site, we may earn an affiliate commission. Having formally issued a return on the platform, arranging the return is the next step. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Depop is particularly popular with users in the US and UK. The phone did not arrive after 2 days even though the seller said they'd send it next day-delivery, and upon trying to message them to ask for the tracking number, they had deleted the item listing AND their account altogether making them unreachable. You can use the error code to cross reference with Paypal API errors. Can anyone help me? If you cant find details of Buyer Protection on a website, but you still want to make a purchase, make sure that you pay with a credit card which offers a chargeback so that you are still covered. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. Tradesy is a trademark of Tradesy, Inc. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Will PayPal refund me if item not received? Each user has 180 days to request a refund via Depop. A buyer uses Amazon Payments for qualified purchases on third-party websites. Thanks for your submission to r/Depop ! Five Steps for Negotiating a Speedy Partial Refund Prepare your mind. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. This guide will help you understand Buyer Protection schemes better, and ultimately help you shop safely online. Advice is voluntary. I'm also going through the same thing. Depop, on the other hand, features both thrifted and new, handmade clothing and accessories. Be prepared to walk away. This application is not endorsed or certified by Tradesy, Inc. In October 2022 alone, the Vinted app was installed almost four million times (according to Statista). How do you handle a customer requesting a refund? There are a lot of third-party sellers on Amazon, however, where the refund process is not as straightforward. This application is not endorsed or certified by Facebook, Inc. He came to my house and tried out mower. Remember to always keep buyer/seller communication on Depop. Using Vendoos price checker by SellHound is a great way to see how much your item is selling for across multiple marketplaces. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Note that Depop wont delete your account if you have any open disputes, like not delivering a product thats been paid for. He came and tried it. but I'm can't seem to upload them to the claim. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. When buying items, this app can also help you avoid scammers by holding your payments until your orders arrive. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app Ive read countless posts about buyers using PayPals refund policy to abuse the mechanics and claim a refund on an undamaged product just because they dont want it anymore? Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. Home FAQ Quick Answer: How To Issue A Refund On Depop. Respond to refund requests quickly. If they reject, the dispute will be escalated to the Depop Support Team. As long as you met the criteria for buyer protection ie sent the payment via goods/services or paid an invoice etc you should be ok. Paypal give the seller 10 days to provide a tracking number that proves delivery of the item to you and if not then you should get your refund, if the seller does not refund then paypal does under their buyer protection scheme. Depop and Vinted are smartphone apps that one can use to shop for second-hand clothing, accessories, footwear, jewelry, and more. If you've done any kind of shopping online, you'll no doubt have seen the term "Buyer Protection". We love it when our customers are happy with their items, but what do we do when they request a return or refund? This is applicable to tangible and physical goods only, and there are exemptions listed in PayPals Security Center. Mobile apps also offer people the chance to grab thrifted items, with two popular options being Depop and Vinted. Readers like you help support MUO. We'll just need you to confirm: The email address linked to your Depop account Your Depop username @username Your buyer's Depop @username Attach proof of full refund to the buyer (i.e. The best return or refund experience is avoiding one altogether. For purchases made via the main Buy button, Depop charges a 10% fee. 5 months later I get an email where he wants a complete refund. Youll get a full refund if you dont receive your item. I know it definitely isnt damaged and he definitely isnt blocked from my side. You loose too much than you gain using PayPal , they always side the customer no matter what you do, or what proof you provide. Confirm the amount and click Submit. Follow these steps : Tap > tap All sold items. If an item doesnt arrive or doesn't match the description, and the payment is eligible, PayPal will reimburse the full cost of eligible purchases paid, including shipping costs. Vinted also won't issue the seller their money until the buyer has confirmed on the app that their order has arrived, which goes a long way in preventing scams. The person paid via goods as PayPal took a percentage. When you make a purchase using links on our site, we may earn an affiliate commission. 10 Great Marketplaces Every Reseller Should Consider. Select the transaction youd like to refund > tap Refund. Here are attributes to include in your listing: Secondhand shoppers are savvy. Buyers want authenticity and transparency. You would be able to appeal if you received a damaged item back again BUT as I said because its your word against the buyers then sadly i doubt it will make a lot of difference. We may suspend an account for any of the following reasons: Prohibited Items. Looking for a trustworthy luxury fashion marketplace? Email: support@depop.com. PayPal provides buyers with 180 days to open up a dispute about a transaction. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The app does not have its own payment system, and therefore does not accept raw payment card details. The full terms and conditions are covered in the eBay Money Back Guarantee policy. However, Depop is also used by small businesses offering new products. As resellers, we all want the perfect sales experience from start to finish. Tap leave feedback. Its that simple. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. But why is it important? Select the transaction you'd like to refund > tap Refund. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Tap on the purchase/sale you want to leave feedback for. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? On Vinted and Depop, you can either search for preloved items to buy, or sell your own to other users. If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Want to know more? hi i went to my bank and told them i would like a charge back from the account holderthe seller gave me on depop message service, i then called action fraud police and got a crime number depop support team are total useless, my son have reported this seller 3 times my daughter have also reported this seller, and so have 2 other people that have depop accounts, as far as i am concern it was not a gift payment the bank details were given to me to buy a item from depop, this account holder should be made responsible to refund my money they have required money through deception. Select Selling > Refund Depop fee. How to avoid common Depop scams and fraud while selling on this popular marketplace! Using these apps, you can interact with other users, find great discounts, and alter your listed items easily after they've been listed. Both of these apps can offer you an easy way to buy and sell unique clothing and accessories, so check them out if this sounds like something you'd love. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. What if I Disagree With the Buyer? Buyer Protection is not optional and is therefore charged on all purchases and sales. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. - made sure not to do it through friends & family because I know people get scammed that way so often. If you paid by credit card and the issuing bank has initiated a chargeback. However, all purchases done outside of this are at your own risk. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Refunding the Buyer If you decide to resolve the dispute and refund the buyer you will automatically be refunded the Depop selling fee. Fashion marketplace app and websiteDepophas grown in popularity in recent years in the US. Each user has 180 days to request a refund via Depop. Mention relevant aspects of the transaction such as dates and place of delivery. Your refund policy is just for buyer remorse, if the item is damaged OR the buyer says they are then you have to abide by paypals policies which you agreed to when you accepted payments processed via paypal. As Depop uses PayPal as its payment method, you can open a dispute using PayPals Resolution Center. Vinted, on the other hand, came about in 2008 in Lithuania. The buyer paid me very promptly and everything went smoothly until he reached out to me seeking for a partial/full refund after receiving the item claiming that it's not as described and a whole other argument which basically says my listing was misleading (despite every bit of detailed pictures and descriptions provided). Readers like you help support MUO. Purchases made without using the BUY button. However, it's important to note that Depop charges a higher fee. View solution in original post 1 Kudo Login to Reply or Kudo Almost 10 thousand dollars! She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. She's asking for a refund because she said the material is felted and stiff. Any of these options can mean substantial merchant losses in terms of time, product, revenue and reputation. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Listing is fairly easy on Depop. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. By listing an item accurately with as much detail as possible you can avoid any misconceptions and increase the likelihood of a permanent sale. I can affors to lose 100 percent of my sale. You can do this up to 180 days after the purchase. I provided images etc via Instagram and Depop and he was fine with the product, what hes done is recieved the item I sent and immediately requested a refund stating the product is destroyed and blocked me off Depop stating I blocked him?? Please read rules before posting. Your no returns or refund policy is countered by paypals terms and conditions which you agreed to when you opened your account. Keep your cool and stay professional. This makes it sound like they've probably deleted their paypal account too? Today, Vinted is a popular thrifting app with millions of users. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off. To send a partial refund, switch to the Partial refund tab and type in or select the amount youd like to refund. Leave the Archive, Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Tap > tap All sold items. Ah that's brilliant thank you so much, you've put my mind at ease!! 1999-2023 PayPal, Inc. All rights reserved. Or am I in the wrong for not stating the condition of it better? Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. How does paypal know that what you received back isn't what you sent? Ask for some feedback. He towed the trailer away with mower and equipment. How to Buy Online Safely, Securely, and Confidently. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. You might also like: What to Sell on Depop in 2022. You can also make offers if you want to try and bring down the price a little. Depop allows you to send and receive money by linking your PayPal account. Besides contact details, the page also offers a brief overview of the app. Find the purchase payment you would like to refund and click Details. With users of all ages and with various levels of experience in selling online, its highly recommended to familiarize yourself with Depops Buyer Protection scheme before making a purchase. Depop also has an offers option, allowing you to negotiate a price with buyers and sellers. . If youre looking to shop online on eBay, pay for goods using PayPal, or use any other online retailer that connects you as the buyer directly to the seller, then you will want to know what Buyer Protection is. The best trick to selling fast with confidence is cross-listing. Now that youre well versed on how to handle returns and refunds, focus on setting yourself apart and increasing your sales with Vendoo.
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