Enter your login credentials (username and password) and sign in to your account. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), Enhancements to National Lifeline Accountability Database (NLAD) Transaction History, New P.O. American telecommunications subsidy program, "Lifeline Support for Affordable Communications", "FCC Inspector General issues fraud advisory on Lifeline program", "How we can expand mobile phone services to low-income Floridians - Opinion", "Ajit Pai wants to cap spending on broadband for poor people and rural areas", "Lifeline Program for Low-Income Consumers", "The Lifeline Program Through The Years: From Origins To The Present", "The FCC continues fight against fraud and abuse of Lifeline low-income subsidies", "FCC Reforms, Modernizes Lifeline Program for Low-Income Americans", "Cell phone subsidies claimed by many who can't prove eligibility", "Lifeline Subscribership by Service Type (Broadband Uptake)", "FCC's Pai targets Lifeline fraudsters, but doesn't propose a funding cap", https://en.wikipedia.org/w/index.php?title=Lifeline_(FCC_program)&oldid=1151061787, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 21 April 2023, at 17:02. Any mail sent to the old mailing address will be forwarded for a period of time. Answer: The Lifeline program is a federal initiative designed to provide low-income consumers with affordable access to phone and internet services. Share sensitive information only on official, The FCC under Ajit Pai opened an inquiry in 2017 about excluding wireless resellers, eliminating support of standalone broadband service, and capping the budget of Lifeline. Lifeline Support Center PO Box 7081 London, KY 40742 Contact your phone or internet company Question 2: How do I know if I am eligible for Lifeline benefits? After the de-enrollment has occurred, NLAD will send an automated email to notify the service provider and the Failed Recertification De-enroll Report will be updated. Additionally, the privacy policies of any third-party website may differ from those of the FCC. USAC Lifeline National Verifier (NV) National Verifier (NV) The National Verifier (NV) is Lifeline's centralized application system. On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. The budget will be $2.385 billion for the calendar year beginning January 1, 2020. Enter your login credentials (username and password) and sign in to your account. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. To learn more please visit GetInternet.gov. 2023 Universal Service Administrative Company. A window will appear, prompting you to input your login details. Accept the system's terms of use and click Sign In. Your email address will not be published. Please refer to the, participating provider that offers connected devices, https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, Up to a $30/month discount on your internet service, Up to a $75/month discount if your household is on qualifying Tribal lands, A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50), A low cost service plan that may be fully covered through the ACP*. "Bringing Lifeline to Commmunities Nationwide" Member Access Find Event Member Login Home Member Login Username Password Remember Me Forgot Password lock ( Newark, NJ 07101-6805. the .gov website. Failure to recertify during this time will result in automatic de-enrollment. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. If a subscriber or his or her household currently has more than one Lifeline-discounted service, they must de-enroll from other Lifeline services immediately or be subject to penalties. The FCC will use the contact information provided to share outreach information, as well as Emergency Broadband Benefit details and updates. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Eligible Telecommunications Carrier (ETC) Designations, More information about ETC requirements available here. *This state benefits from both a federal and state connection for Medicaid verification. During the National Verifier soft launch period, service providers will receive access to the National Verifier pre-production (test) environment to test out the system functionalities with mock data. Once when you first enroll, and once every year that you have Lifeline-supported service. You are likely eligible if your households income is below 200% of the Federal Poverty Line, or if you or someone you live with currently receives a government benefit like SNAP, Medicaid, SSI, WIC, Pell Grant, or Free and Reduced-Price Lunch. The table below provides information on automated data connections. For instance, low-income subscribers who qualify may receive a Lifeline discount on either a home telephone or a wireless telephone service, but they may not receive a Lifeline discount on both services at the same time. Box Address for ACP and Lifeline Customer Support Centers (CSC). You can also ask your current company to apply your Lifeline benefit to a service you are already getting. Lifeline Support for Affordable Communications (pdf). To avoid delays, send copies of your proof documents with your initial application. Subscribers will receive an initial notice informing them that they are due for recertification. You may also contact USAC's Lifeline Support Center for assistance at 1-800-234-9473 or lifelinesupport@usac.org. Aasrvy.com provides its visitors with blank samples, as well as information on how to fill out these forms and to which institutions they should be submitted. [1][2][3][4], Lifeline provides a discount on monthly service of $9.25 per month[1] for eligible low-income subscribers. The ACP and Lifeline Support Centers' mailing address has changed to P.O. For audio and other access, use the "Explore Accessibility Options" link. Lifeline is available only to subscribers whose eligibility can be verified by checking a program eligibility database or by submitting documentation demonstrating their eligibility. Lifeline support is available to eligible low-income subscribers living in group living facilities. If you have any questions or concerns about your application, you can contact the Lifeline Support Center by phone at 1-800-234-9473 or by email at [emailprotected]. Official websites use .govA Circulation reached a high of 25,116 in . Assistance for the National Verifier is available not only online, but also through phone support. This option is only available if the company obtained approval for its application process from the Federal Communications Commission (FCC). Box 9100 Wilkes-Barre, PA 18773. This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit. The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. Recertificationis an annual requirement for Lifeline subscribers and is separate fromreverification(one-time National Verifier process). Ask your internet company if they participate in the ACP or use our online tool to find a participating company near you. To check the status of your National Verifier application, you can follow these steps: Please note that the processing time for your application may vary depending on various factors. On March 31, 2016, the Commission adopted a comprehensive reform and modernization of the Lifeline program. It determines whether consumers are eligible for Lifeline. Subscribers who fail to recertify their eligibility will be de-enrolled from the Lifeline program. The initial mailing to subscribers to initiate the recertification window will include: A letter notifying them of their recertification requirement (English & Spanish), A barcoded copy of FCC Form 5630 Annual Recertification Form (English & Spanish). The discount for eligible subscribers is up to $5.25 for monthly service that only qualifies for the voice minimum service standards. Learn more . Question 1: What is the Lifeline program? Subscribers can recertify online via the National Verifier web portal. The discount may be applied to either wireline or wireless services. All rights reserved. There are three ways to apply for the Affordable Connectivity Program. For broadband-only consumers in California, consumers will need to apply through the National Verifier application system and the National Verifier will check the consumer's eligibility. Paloma Isabel Perez Otherwise, you may be subject to penalties. ET) online is reviewed within minutes. Eligible households must both apply for the program and contact a participating provider to select a service plan. Subscribers will only be due for recertification after they have successfully completed reverification or if they enrolled through the National Verifier. the .gov website. .gov website belongs to an official government The discount helps ensure that low-income consumers can afford 21st century broadband and the access it provides to jobs, healthcare, and educational resources. To apply for Lifeline, a consumer must generally use the National Verifier application system. FCC Chairwoman Rosenworcel Lifeline Across America Consumer Outreach. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. Question 5: What happens after my application for Lifeline benefits is approved? It will be used each year when you complete Annual Certification. Once you have logged in, navigate to the appropriate section or page to view the status of your application. Box 9100 Wilkes-Barre, PA 18773. Consumers can check with their Lifeline provider to see if they offer Link Up. Lifeline is available to eligible low-income consumers in every state, commonwealth, territory, and on Tribal lands. Contact your preferred participating provider to select a plan and have the discount applied to your bill. If an NLAD transaction requires a dispute resolution within this window, it will need to be performed on or after full (hard) launch. London, KY 40742. Lifeline is a federal program that lowers the monthly cost of phone or internet service. Federal rules prohibit qualifying low-income consumers from receiving more than one Lifeline service at the same time. This discount consists of up to $9.25 (which is available to all eligible low-income subscribers across the United States) plus up to an additional $25 in enhanced support (which is available only to eligible low-income subscribers living on Tribal lands). To apply for Lifeline benefits through the National Verifier, follow these steps: Please note that the processing time for your application may vary depending on several factors. In these instances, additional information may need to be supplied by the consumer, as certain applications may call for fresh data and requirements. For more information about USAC and the USF and the Appropriated Programs, please visit https://www.fcc.gov/general/universal-service, https://www.fcc.gov/emergency-connectivity-fund, and https://www.fcc.gov/acp. Please note that, pursuant to a waiver approved by the FCC, recertification requirements for those subscribers living on Tribal lands has been suspended until January 31, 2023. Up to $25 in enhanced support, in addition to up to $9.25 for traditional Lifeline service, is available to eligible low-income subscribers living on Tribal lands. The ACP helps to connect Tribal communities with an enhanced benefit for consumers living on Tribal lands. Box 9100 Wilkes-Barre, PA 18773. If you have any questions or concerns about your application status, you can contact the Lifeline Support Center by phone at 1-800-234-9473 or by email at [emailprotected]. *** Fixed broadband providers that do not offer a product meeting the minimum service standards to a particular customers residence may receive the $9.25 benefit if that customer purchases a fixed broadband offering that meets or exceeds 4 Mbps download and 1 Mbps upload. If you apply online, you may receive an immediate approval. Deputy Director, Office of Media Relationsanne.veigle@fcc.gov, Office of Media Relationsmediarelations@fcc.gov Enhanced Lifeline Benefits for Tribal Lands. Submitting supporting documentation to the National Verifier initiates a manual review process by agents at the Lifeline Support Center. This process is conducted to ensure that active Lifeline subscribers are still eligible for the Lifeline benefit. You can apply online, by mail, or by contacting your current internet company. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal. Recertification is an annual requirement for Lifeline subscribers and is separate from reverification (one-time National Verifier process). Lifeline is part of the Universal Service Fund. For service initiation charges of up to $200, Link Up also provides a deferred, no-interest payment plan to the subscriber for up to one year. An official website of the United States government. The Lifeline program is administered by the Universal Service Administrative Company (USAC). Provide a printed map (such as an image from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumer's primary residence. During the 60-day period, subscribers may receive up to three (3) pre-recorded messages and a reminder postcard. You must choose which service you would like to receive the discount on. Your email address will not be published. Member Login - Lifeline Assistance Program This site is privately owned and is not affiliated with any government agency. Federal Communications Commission. Spectrum Internet $49.99/mo $19.99/mo. Third-Party Identity Verification (TPIV). The ACP and Lifeline Support Centers mailing address has changed to P.O. Answer: The Lifeline program provides a monthly discount of up to $9.25 for eligible subscribers. The chart below provides a high-level overview of the typical recertification timeline: USAC will conduct outreach to subscribers who did not pass the automated data source check to inform them of their requirement to recertify their continued eligibility. Through the Affordable Connectivity Program, eligible households receive a temporary monthly credit on broadband service. The Lifeline discount for eligible subscribers is up to $9.25 per month for qualifying monthly broadband or bundled services that meet the broadband minimum service standards. The FCC's Enforcement Bureau maintains a dedicated Lifeline Fraud Tip Line 1-855-4LL-TIPS (or 1-855-455-8477) and an email address Lifelinetips@fcc.gov to facilitate reporting of possible fraud in the program. Lifeline also supports broadband Internet service and broadband-voice bundles. 1. CT customers only - If you prefer to fax your information, please fax your Lifeline application with the required official documents to Verizon at 1.877.306.2190. The budget will be indexed for inflation. If you are a person with a disability and need assistance with your Lifeline application, contact the Lifeline Support Center at lifelinesupport.org or call 800-234-9473. Box 7081. FCC rules prohibit more than one Lifeline service per household. The biggest change in this proposal is to put in additional requirements to ensure that carriers enrolling subscribers can verify that the person is still living. Question 3: How much can I save on my phone or internet bill with Lifeline? Since you have not registered before, select the Create An Account option on the right-hand side of the page. You may become ineligible for Lifeline if your income has increased, you no longer participate in a qualifying federal benefit program, or someone else in your household gets Lifeline service. Lifeline provides subscribers a discount on qualifying monthly telephone service, broadband Internet service, or bundled voice-broadband packages purchased from participating wireline or wireless providers. We would like to show you a description here but the site won't allow us. Secure .gov websites use HTTPSA Subscribers found to be violating the one-discount-per-household rule may also be subject to criminal and/or civil penalties. Federal rules prohibit subscribers from receiving more than one Lifeline service. The National Verifier is a centralized system established by the FCC and operated by USAC that verifies Lifeline applicants' eligibility and recertifies subscriber eligibility annually. Service providers: find more information about how to participate. Tribal Lands Link Up provides qualified subscribers living on Tribal lands with a one-time discount of up to $100 on the initial installation or activation of telephone service at their primary residence. P.O. There are several options to apply for Lifeline. You may also print the application for Iowa, New York, North Dakota, or Wisconsin below. A locked padlock Reach out to your internet company directly to see if you can enroll in the program. Two Steps to Enroll Apply Now Go to AffordableConnectivity.gov to submit an application or print out a mail-in application. If you have a question about whether your Lifeline service and equipment is accessible, contact the FCC's Disability Rights Office at 202-418-2517 (voice), at 844-432-2275 (videophone for American Sign Language (ASL) users), or DRO@fcc.gov. Washington, DC 20554. Only one monthly service discount and one device discount is allowed per household. Contact your preferred participating provider to select a plan and have the discount applied to your bill. Every year, USAC will check to confirm you still qualify. When a consumers information is not found, the consumer can provide additional information for verification. organization in the United States. A household is eligible for the Affordable Connectivity Program if the household income is at or below 200% of the Federal Poverty Guidelines, or if a member of the household meets at least one of the criteria below: Some providers may have an alternative application that they will ask you to complete.
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