Resale tickets are also typically subject to a per ticket service fee and a per order processing fee. As of March 1st, over 55,000 events were canceled through the end of 2020, the message reads. Ticket Transfer9. Cookie Notice How much should you contribute to your 401(k)? In the case of virtual events, you may view the virtual event solely for your own personal purpose. Special Refund Provisions Applying to Resale Ticket Purchases for Events in Illinois or New York13. Any shipping or delivery charges are calculated based on delivery location and shipping method. Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee. Consumers who already had beef with Ticketmaster were even more furious after learning the company had quietly modified the language of its refund policy on postponed . Can You Get a Refund for Tickets on Ticketmaster if Your Event Is Postponed? Bankrate follows a strict Ticketmaster Chargeback? You can expect an email from Ticketmaster as soon as the status of the event changes, so your tickets are valid until more info is available. If you can't see the refund link, the event is not eligible for refunds. Visit Ticketmaster.com Your first stop should always be Ticketmaster.com . This is an essential cookie for the website live chat box to function properly. The Event Organizer may provide the option to request a credit for canceled, postponed, rescheduled, or moved events; if so, we will send you a notification, and you can submit a request for credit in your account. Here's an explanation for how we make money TheTicketingBusinesscontacted Ticketmaster about the supposed changes, but its spokesperson did not specifically confirm the alleged T&C updates. You consent to such searches and waive any related claims that may arise. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holdersuch as name, address, email address, phone number, IP address, or other account or billing informationare subject to cancelation, at any time. I issued a chargeback with TicketMaster a couple months ago and just today saw that they charged me again for the amount charged back as my event was cancelled weeks after my chargeback was issued. The following policy is designed to ensure your satisfaction and understanding of the purchase process on our sites and mobile applications, including without limitation www.ticketmaster.com, www.livenation.com, www.ticketmaster.ca, and www.ticketexchangebyticketmaster.com (collectively, the Site). You will also get notified if the organizer of the event is offering options for refunds. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry. I dont want funds tied up with TM amidst a pandemic where Ill need the funds, like Im sure everybody else does. A: Ticketmaster should have refunded your tickets swiftly. It does not store any personal data. If your credit card expires and you have to make a new one, you can still use it to receive a refund. If you have sold your tickets for the canceled event through Ticketmaster.com,Ticketmaster.ca, or Livenation.com(i.e., you resold your tickets through one of those sites, and youve been paid for them), your credit card on file will be charged to refund the buyer of your tickets and, if successful, the tickets will be placed back on your account. Instead, it sat on your $2,031.. A chargeback occurs when a customer asks their card issuer to reverse a charge that they believe was unauthorized, fraudulent, or otherwise incorrect. Anyone else deal with a similar situation, COVID-related or otherwise? Furthermore, if your order is canceled for any of the foregoing reasons, we may sell your tickets to another customer without further notice. Stay alert at all times before, during, and after play or performance. In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit. The amount of the credit will not include any additional add-ons or upgrades included in your original purchase (such as parking), which will be refunded to your original method of payment used at time of purchase. Then, youll receive a refund for your original purchase (to the original method of payment used at the time of that purchase) once funds are received from the Event Organizer. We maintain a firewall between our advertisers and our editorial team. However you may visit Settings to provide a controlled consent. Look for the Request a Refund link under Self Service, Did you just realize you didn't need to purchase that extra storage space on Google Drive? Refunds. Our goal is to help you make smarter financial decisions by providing you with interactive tools and financial calculators, publishing original and objective content, by enabling you to conduct research and compare information for free - so that you can make financial decisions with confidence. Should this occur, your credit card will be charged to refund the fan who purchased your tickets. DoNotPay will fax a refund request to your bank and provide you with evidence that will be useful in your case. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illnessincluding, without limitation, exposure to COVID-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contractedand you hereby waive any and all claims and potential claims against Ticketmaster, Live Nation, and the Event Organizerand against any companies affiliated with Ticketmaster, Live Nation, or the Event Organizerrelating to such risks, hazards, and dangers. If you purchase a resale ticket through our Site, you will be purchasing that ticket from either (a)a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or (b)in limited circumstances, the Event Organizer. If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account. Copyright 2023 Xperiology. The following applies only to resale tickets to Illinois events: If you purchase resale tickets to an event located in Illinois, you will receive a refund of the amount you paid for that resale ticket if: (a)the ticketed event is canceled (in which case you will not receive a refund of any shipping or delivery fees); (b)that ticket does not allow you to enter the ticketed event for reasons that may include, without limitation, that the ticket is counterfeit or has been canceled by the issuer due to non-payment, unless the ticket is canceled due to an act or omission by you; (c)the ticket fails to conform to its listing description; or (d)you failed to receive that ticket. Sit back and relax while we do the work. Or choose from the following popular destinations. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or to have been, in violation of our policies. 2. Use DoNotPay, in just a few clicks. In some instances, where the electronic ticket is not yet available, the delivery update acts as your confirmation until the ticket is delivered. In some instances, you may be able to purchase tickets directly from the venue box office without paying our service fee. If a refund is processed in error, or a refund exceeds the original amount paid, we reserve the right to recharge the original method of payment used at time of purchase. Many of those events have been canceled and Ticketmaster is actively issuing refunds. If your tickets are eligible for transfer, you can send them to friend or family member from your online account. Exchanges are notavailable for: (a) tickets purchased through resale, (b) VIP and other premium tickets, or (c) tickets purchased with additional related items and/or bundled products, or (d) tickets for events that are less than 24 hours away. Please carefully review the list of delivery methods offered during the purchase process. Ticketmaster implemented Accertify to manage chargebacks more efficiently. All You Need to Know Before Joining, The Easiest Way to Claim a Motability Insurance Refund, Requesting Lumo Refunds Has Never Been Easier, A Beginner's Guide to Claiming a Lumo Refund, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier. WTF! In addition to writing for Bankrate and CreditCards.com, Johnson does ongoing work for clients that include CNN, Forbes Advisor, LendingTree, Time Magazine and more. There are 4 ways to get from Livry-Gargan to Villepinte by bus, taxi or foot. Credits. Only you may be aware of any problems that may occur during the purchase process. Around 90% of all impacted shows are in the process of being rescheduled; 10% have been canceled. Yes, you are entitled to a full refund if the performance is canceled or if you are unable to attend the rescheduled event. Unfortunately, many consumers are currently out their investment while they wait to see if their show will go on as normal or be canceled or postponed. Actually, it looks like I may be screwed. If you purchased concert tickets in January for a show that was supposed to take place in August but is now postponed, for example, you could be stuck waiting months to find out if your show might be moved to new dates or canceled altogether. Should you accept an early retirement offer? You will get a full refund transferred to your account automatically. We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, Discover, and, for qualifying events, Ticketmaster and Live Nation gift cards and/or Ticketmaster Ticket Cash and Live Nation Concert Cash. But keep in mind, disputes and chargebacks are related to billing errors or cases where a merchant didn't honor its terms and conditions. The Event Organizer will determine which future events, venues, and ancillary purchases are eligible, as well as the amount of the credit (including any potential promotional amount). However, since the NHL has officially only "postponed" their regular season and not canceled it, Ticketmaster is refusing to refund tickets for games that haven't taken place. Special note about hard stock, third-party resale tickets: If you purchased hard stock, third-party resale tickets from our Site, and those tickets were sent to you via expedited delivery, they must be returned to us (at the address below) before we can process your refund. The Live Nation-owned ticketing giants T&Cs currently state: You will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a chargeback from the company whose credit card you used to purchase tickets from the site.. This policy is in effect to discourage unfair ticket buying practices.
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