buyer wants refund depop

First, ask the buyer to return the item with tracked shipping. The funds were available for withdraw in my paypal so I spent it. Repeated violations will result in a ban. Any advice?. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. Everything you need to know for your eBay business. I don't think that is an option in the eBay interface. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch excluded Countries when shipping with EIS: "After a seller has been I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. Does e-Bay provide shipping discounts when buying postage. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. List Your Items on Depop. the wrong address. Click on the home icon. check exactly what you bought when shipping an item. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. Oh, Ship! I think it said 0 Is there any way 08-03-2019 buyer wants refund. Tap on "All Sold Items". I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. seller has applied to their listing". shipping. I Vote. If you have been waiting for over 7 days, you can do this in the Resolution Centre. Tap Continue to review the details > Confirm refund. More posts from the Depop community. The buyer wants me to ship it back and is willing to pay the postage. The next day it was back in MY mailbox. moment, Oh, Ship! Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. More shipping tips from your fellow sellers! How to use your eBay earnings to purchase shipping labels. ebay customer service on their facebook page. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Follow these steps when you want to create a Depop listing. But they don't have to disrupt your businessor your profits. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Each user has 180 days to request a refund via Depop. Cookie Notice When you've received the item - refund the buyer. seller has cancelled . Thanks for your submission to r/Depop ! You can edit the address in the shipping interface. Please search the subreddit before posting to see if the topic has already been discussed. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. I guess my concern is by changing the address myself I lose seller protection. For more information, please see our Check the claim against your item description. shipping. That's not a good reason for the buyer to request a refund. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. Find the transaction you would like to refund > Click " Refund ". Holiday shipping is now in full swing, check out these helpful shipping tips! Ask the buyer to provide proof for the claim. i was winning bidder on a (2nd time listed) item. I currently have opted in for EIS on all three of my selling accounts. Usually people like this are just trying to see if you're a sucker so they can get the item for free. How do I do that? Welcome to the Shipping board! The new packing slip format is too large for small packages and wastes a Item was $5 I received $3 and they paid for shipping. and our When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. The buyer want a refund for a gold watch I sold. 5. Attach proof of full refund to the buyer (i.e. Copyright 1995-2023 eBay Inc. All Rights Reserved. Now I dont have the money to refund them. If I reprint a label, it will print the same wrong address. Read our guide on Depop Payments disputes. Make sure you know what you can ship and what you cant to avoid delays and fines. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. How do I go about refunds? Listing is fairly easy on Depop. A strong shipping strategy is key for a successful holiday. 06:10 AM. How do I do that? I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. Buyer asks for partial refund after 2 weeks. If I reprint a label, it will print the same wrong address. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Then . Here you can discuss all things shipping with other members. More shipping tips from your fellow sellers! I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. Shipping is a crucial part of finalizing your sale. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Item was $5 I received $3 and they paid for shipping. QUESTION. I can change it manually, but I shouldn't have to. A strong shipping strategy is key for a successful holiday. - edited buyer wants refund. Open communication can lead to a swift resolution. slip format and the old concise format. To send a full refund, follow the steps for 'Full refund'. Meet-in-person transactions. I had a similar case recently. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Offering free shipping is a plus, too, if you want to sell your item faster. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? The amount ebay is charging is $8.80. Will I have to pay the full $5 back to them when I only received $3 from taxes? my order because shipping was more than they expected. The content you are looking for has been archived. Holiday shipping is now in full swing, check out these helpful shipping tips! Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Posted by 6 minutes ago. Use tracked shipping labels. I really don't want to lose money, Scan this QR code to download the app now. amount you paid for shipping. How do I do that? when looking at my active listing page that one of the items had FREE in I sold a glass lid. I had one come back not too long ago for the same reason. the shipping column. Click on that and add the apartment number. Look below the buyer's address, and you will see an "edit" link. Here you can discuss all things shipping with other members. Click on the home icon. I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Click the image above for the latest Announcements from eBay. for insurance or any other add-ons, but the closest I can find has the Tap > tap All sold items. Make sure you know what you can ship and what you cant to avoid delays and fines. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Get the answers to all your shipping questions with advice from long-time sellers. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Privacy Policy. chance to see whether it is real or just hype. How to use your eBay earnings to purchase shipping labels. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. tracking#9405508205496706906278I has already shipped on other I have made over 18 calls for assistance and messaged The buyer wants me to ship it back and is willing to pay the postage. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. Tap on "All Sold Items". 08-03-2019 We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Find the transaction you would like to refund > Click "Refund". Welcome to the Shipping board! I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). Scammed through Depop. Returns happen. I weigh my item, then add for the box and paper / full sheet of paper. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . The phone did not arrive after 2 days even though the seller said they'd send it next day . Is anyone having troubles with usps labels printing wrong $$ amount on labels?? The other day I noticed - Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Or you can take a Sharpie and write the apartment number on the new label. correct. Click on the home icon. of stuff and I do not offer free shipping. First, the chance that your package will be lost is very small. I don't re HiI'm mineui hongHow can I void shipping lable?Usps Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Apr-22-2015 12:43 PM. Read more about Klarna as a Buyer. . But, she paid $3 less than what I paid for the label. Im a rookie seller QUESTION. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. these guys are pretty straightforward. If you are issuing a full refund, Click Full Refund and follow the steps on the app. One can do a partial refund through PayPal, but then the seller loses final value fees. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. What will happen if they open a case. I was shipping to Canada and when I printed the label ebay had entered Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. FedExThanks a lot. Determine if the flaw or issue was something you missed, or happened after the item left . We need an option to choose between the new packing Copyright 1995-2023 eBay Inc. All Rights Reserved. Find the transaction you would like to refund > Click "Refund". THRIFT HAUL . New episodes weekly! The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. It is not working. They paid,I reshipped with a new label and they got it just fine. Listing Items on the Depop App. Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . Select the transaction you'd like to refund > tap Refund. Oh, Ship! 8.5x11 pdf. View related content below. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Posted by 4 days ago. YAY.

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