And our minimum speed guarantee means if your broadband drops below your minimum download speed, and we cant fix it, you could simply walk away. We use these cookies to do things like show you content and promotions we think Well, no one called. Managed websites (BT Marketing solutions). We dont stick to the speed limit. User guides and video tutorials for BT One Phone, Want to write in? You can see if your address is eligible by putting your details in the availability checker at the top of this page. All industries must align to the UK's telecoms evolution to digital so products are currently available now. *not 7 days after receiving your Hybrid Backup device. 18-12-2019 These services allow customers to make and receive calls over the internet. The time is now 21:29 and I have been on the phone to customer services who said that the Order Management Department left at note 'around 3 pm to say that they can't stop the disconnection because 'it's too late.'. Hassle-free ways to help yourself without picking up your phone. Can I run a personal care system or pendant on a digital line? Click OK to accept cookies and continue. The final part of your contract is the terms that are specific to your Conditions for BT Business ServicesPDF 268KB, Service Schedule for BT Business Broadband Access ServicePDF 238KB. Simply hang up the call and call back within each hour. Please see minimum guaranteed download speed for more information. Thats it. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. If you're happy with the use of cookies by BT Business Direct and selected third parties, click OK to continue. Cancellation fees if you leave your contract early From the Minimum Speed Guarantee, our Always Connected Guarantee with the Hybrid Backup service, and our Complete Wi-Fi Guarantee, we make sure our customers are fully protected from any faults at all times. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. Broadband only, but superfast! I got through to someone at15:03hrs and told them of my intention to cancel the disconnection. Work faster, smarter, safer, and stay connected with your world. As a general rule, cancelling without the providers agreement will leave you liable for the cost of all the remaining bills on your contract. 0 to 5 employees,250+ employees,6 to 249 employees. There's a minimum term for most BT products. How long does it take to get BTnet up and running? Please contact your lift company for advice on alternative SIM based solutions or alternatively you will have to order a traditional phone line. See information on compensation scheme athttps://business.bt.com/compensation-scheme/, Hybrid Backup and Always Connected Guarantee. If you are looking to keep an existing number, whether it's with another supplier or with BT under a different name, you will be able to input this number in the ordering process and we will let you know if we need anything else. How do I reset my MiCloud voicemail passcode? Most VoIP providers will allow you to move or port your current landline to a VoIP service for a one-time fee. Is my mobile speed limited on unlimited plans? You get all of the calling features included in the package that can be chargeable on traditional packages, you can manage your calls remotely for a more flexible and productive business day and it allows us to provide you with a dedicated internet connection to get you the fastest speeds physically possible at your location. I have been a BT business customer for over two years. How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. There are two supplier switching types: Gaining Provider Led which is what is described above, you provide us with the address and telephone number that you wish to move to BT and we do it all for you. Our insights and events hub is your go-to destination for help and advice on the future of your business. Not all lines in Ultrafast enabled areas can support the Ultrafast service. Were powered by EE, voted the UKs number one mobile network for seven years running. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're looking to leave BT, our experts are online Monday - Friday 08:00 - 18:00. However, she would contact the Order Management Department who would attempt to stop the disconnection. BT_Net_CombinedDoc_01FEB2011 Monday-Friday 09:00-17:00, Best if you're on your mobile There are some instances when you may be able to avoid paying any cancellation fees if you end your contract early. Work out how many monthly payments are left and add them together. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays. From the outstanding orders shown, simply choose the order you wish to cancel or change by clicking the 'view order' button. Subject to having a Cloud Voice Express service with BT. The RingCentral EULA for BT Cloud Phone and for Cloud Work can be foundhere. With your @btconnect.com mail addresses that came free with your broadband package, if you cancel this package this cancels the email addresses. Do I get a discount on mobiles if I buy one of your bundles? Are there User Guides for setting up and using my device? Next working day mobile phone replacements are for in-warranty faults only. BTnet Conditions and Service - BT Business. After calling Virgin we had an installation date for the 18th, so naturally, I gave notice and booked a disconnection on the 19th. Personal care systems and pendants that do not rely on a phone line are OK, however if your current or intended care alarm requires the use of a phone line then a digital line is currently not compatible with these products; please ensure you check this before ordering. . If you are following the Cease and Re-provide process, then youll need to contact your current supplier for advice on any charges that you may be liable for. I was advised to call in at 9 am and speak to them, despite them leaving a note to say that they are unable to push back the disconnection. All information previously contained in the Charges Schedule is now atSection 52, Part 6 of the BT Price List. Fix faults: Switch your device off and on again - it fixes most problems. The services included within the Calls and Lines Package are provided under the separate contracts that apply to those services. We'll need to ask you some questions to verify your identity, so please have youraccount number ready when you call, youll find this on your bill. This depends on a number of factors, so we can't give you an exact timeframe, however you should expect to receive this usually within 7 days of your full service going live . BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General TermsPDF 360KB, Your terms for our Calls and/or Lines Packages. This BT Business Acceptable Use Policy applies to all BT products that you use for business and forms part of your contract with us unless specifically stated otherwise in the contract. What's the difference between business compared to residential? Check if were already working on a problem in your area. You will be able to view these terms when you click on your product below. You may be able to include your Calls and Lines services in a Calls and Lines Package please see the Calls and Lines Packages entry for more information. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT If you've more than one mobile, you'll need to tell us whether you want to cancel some or all of them. Small businesses have to keep every penny they spend under close scrutiny. All business tax receipts expire September 30th of each year and can be renewed on or after July 1. 4. Thanks to new regulations from Ofcom, changing broadband providers is easier than ever before. We are closing the company and we will be cancelling our direct debits. Seewww.bt.com/termsfor details. we provide you with a different set of standard terms. Here's the address: If you have BT Business Landline or BT Business Broadband BT plc PO Box 334 Sheffield S98 1BT 01:30 PM. Were working hard to get the whole of the UK covered, but its still unavailable in some instances. Details for each Calls and Lines Package including: are set out in the relevant Annex and Section 56 of theBT Price List. The EULA constitutes a binding agreement between RingCentral UK Limited (or its designated Affiliate) and you. However, if you move out of the allocated exchange area, we can supply you with a digital solution to ensure you keep your number and never face this issue again. The following terms and conditions apply to BT Business Total Broadband products (legacy broadband products) (as set out in the terms and conditions) ordered on or before 14 September 2014. As standard, our broadband customers can get up to 10 off up to 5 BT Mobile plans when they buy Broadband and Mobile together. In addition the following documents may also apply: Solution Terms for 4G Public Wifi in BoxPDF 182KB, Solution Terms for Additional Network EquipmentPDF 175KB, Solution Terms for BlackBerry for BusinessPDF 168KB, Solution Terms for Complete MobilityPDF 124KB, Solution Terms for Connected VehiclePDF 168KB, Solution Terms for Customised AppsPDF 165KB, Solution Terms for Lone Worker from EE (Peoplesafe)PDF 169KB, Solution Terms for Lone Worker SIM Only Service PlanPDF 144KB, Solution Terms for Mobile Device ManagementPDF 135KB, Solution Terms for Mobile Secure Data Management (Jamf)PDF 136KB, Solution Terms for Mobile Voice VPNPDF 166KB, Solution Terms for On-site Support (Employees Transferring)PDF 159KB, Solution Terms for On-site Support (No-Employees Transferring)PDF 153KB, Solution Terms for Samsung Knox for EnterprisePDF 216KB, Solution Terms for Service Add-OnsPDF 268KB, Solution Terms for Service Relationship ManagementPDF 371KB, Solution Terms for 4G Office Signal Assist(PDF 128KB), Solution Terms for Signal BoosterPDF 103KB, Solution Terms for Tailored End to EndPDF 360KB, Solution Terms for Tailored Set UpPDF 256KB, Solution Terms for Total Resource (Employees Transferring)PDF 390KB, Solution Terms for Total Resource (No Employees Transferring)PDF 381KB, Ofcom General Condition 1.3 Additional InformationPDF 138KB, Ofcom General Condition 1.3 Additional InformationPDF 128KB, For IT Services, these General Terms will applyPDF 266KB, IT Services Annex to the Purchased Equipment SchedulePDF 179KB, Business Review Consulting SchedulePDF 165KB, Collaboration Adoption Service SchedulePDF 266KB, Design and Implementation SchedulePDF 209KB, iNlife Managed Security SchedulePDF 227KB, Network Assessment Service SchedulePDF 169KB, Service Delivery Management SchedulePDF 161KB. Our SME solutions are for you. Our friendly, experienced team are always at the end of the phone to answer your broadband questions and queries. 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester. I agreed and proceeded to confirm my notice of termination. Price excludes 20% VAT, 9.95 hub delivery charge and 10 broadband activation charge. End-User Licence Agreements and Additional Terms: Conditions for BT Business ServicesPDF 328KB, Service Schedule for BT Business Enhanced IT Support Subscription ServicePDF 233KB, Service Schedule for BT Business Enhanced IT Support Server Subscription ServicePDF 216KB, Service Schedule for BT Business Enhanced IT Support PC per incident ServicePDF 78KB, Conditions for ICT Partner SolutionsPDF 219KB, Service Schedule for SAS Support ServicesPDF 305KB, Service Schedule for Phoenix Co-Lo ServicesPDF 245KB, Service Schedule for Phoenix Business Continuity ServicesPDF 233KB, Service Schedule for IPscape ServicesPDF 44KB, Annex 1 to Service Schedule for IPscape ServicesPDF 93KB, Service Schedule for SecureData ServicePDF 384KB, Service Schedule for SecureData Websense ServicesPDF 40KB, Service Schedule for Applicable Hosting ServicesPDF 116KB, Service Schedule for Waveworks ServicesPDF 246KB, Service Schedule for SAS 21CN Migration ServicePDF 57KB, Service Schedule for BT Cloud Unified CommunicationsPDF 234KB, Office 365 Professional Setup Schedule to the General TermsPDF 162KB, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018PDF 292KB. Seewww.bt.com/termsfor details. Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. Did the service actually cancel off for you on the 19th, or did you manage to sort something out with the order management guys? The following documents make up your contract for BT Business Mobile Service: - the schedule and annexes that you can find below: - BT Business Mobile Schedule to the General Terms; - BlackBerry Annex to the BT Business Mobile Schedule - this applies if you have ordered BlackBerry Enterprise Server, BlackBerry Enterprise Service 12, BlackBerry Internet Service and BlackBerry Enterprise Server Express; - On Site Transmission Equipment Annex to the BT Business Mobile Schedule - this applies if you have ordered any On Site Transmission Equipment; - MobileIron Services Annex to the BT Business Mobile Schedule - this applies if you have ordered any MobileIron On-Premises Services or MobileIron Cloud Services: - any Statement of Requirements where you have ordered On Site Transmission Equipment; - If you have received a Charges Schedule at:General Terms on Global Services, - If you have not received a Charges Schedule at: General Terms dropdown above, Main Conditions Conditions for BT Business ServicesPDF 174KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 430KB, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021 PDF 426KB, SIP Networks Annex to the BT One Phone SME SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SME SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SME SchedulePDF 165KB, MobileIron Cloud Service Annex to the BT One Phone SME SchedulePDF 169KB, One Phone Portal Annex to the BT One Phone SME SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SME SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SME SchedulePDF 157KB, Signal Assist Annex to the BT One Phone SME SchedulePDF 143KB, Recording Extra Annex to the BT One Phone SME SchedulePDF 158KB, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule PDF 251KB, BT One Phone (this may be referred to as BT One Phone Corporate), BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 433KB, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 428KB, SIP Networks Annex to the BT One Phone SchedulePDF 156KB, Convergence Services Annex to the BT One Phone SchedulePDF 154KB, BlackBerry Annex to the BT One Phone SchedulePDF 166KB, MobileIron Cloud Service Annex to the BT One Phone SchedulePDF 170KB, One Phone Portal Annex to the BT One Phone SchedulePDF 157KB, Onsite Mobile Networks Annex to the BT One Phone SchedulePDF 148KB, Private Voice and Data Extra Annex to the BT One Phone SchedulePDF 158KB, Signal Assist Annex to the BT One Phone SchedulePDF 144KB, Recording Extra Annex to the BT One Phone SchedulePDF 158KB, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule PDF 251KB, Service Schedule for BT One PhonePDF 436KB, Annex to the Service Schedule for BT One Phone BlackBerryPDF 331KB, Annex to the Service Schedule for BT One Phone MobileIron Cloud ServicePDF 331KB, Annex to the Service Schedule for BT One Phone for the BT One Phone PortalPDF 289KB, Annex to the Service Schedule for BT One Phone BT Signal AssistPDF 278KB, Annex to the Service Schedule for BT One Phone Recording ExtraPDF 210KB, Annex to the Service Schedule for BT One Phone Onsite Mobile NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Onsite SIP NetworkPDF 305KB, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra]PDF 395KB, BT One Phone - Flexible Caller Line Identity (CLI) Extra Order FormPDF 290KB, Mobile Service (Business) - On or after 1st August 2016, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021PDF 297KB, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021PDF 295KB, BlackBerry Specific: Annex to the BT Business Mobile SchedulePDF 168KB, On Site Transmission Equipment: Annex to the BT Business Mobile SchedulePDF 174KB, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile SchedulePDF 173KB, BT Mobile Manager:Annex to the BT Business Mobile SchedulePDF 159KB, Mobile Data Secure Management (Wandera)PDF 245KB, Solution Terms for 4G Office Signal AssistPDF 163KB, BT Field Force Automation Purchased Equipment and Software SchedulePDF 206KB, BT Field Force Automation Support Services AnnexPDF 183KB, Conditions of Sale - Mobile DevicesPDF 283KB, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile DevicesPDF 121KB, Conditions for the Provision of Devices for Customer EvaluationPDF 119KB, Service Schedule for BT Mobile Device, Application, Content and E-Mail ManagementPDF 268KB, Appendix to the Contract for BT Business Mobile ServicePDF 224KB, Appendix to the Contract for BT One Phone ConnectPDF 379KB. It clearly isn't ok by any measure. Benefits may include capped or discounted calls. If BT want to get paid up to date they can contact me in the next 24 hours. Monday - Friday. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. We may need to speak to you, so please include a daytime contact number as well. Discover SME solutions This one can be tricky to prove, however. Monday-Friday 08:00-18:00, Pay bills, query charges, discuss billing, You'll need your device and account or mobile number when you call, View and pay bills, and more in My account 24/7. Price excludes 20% VAT. If you'd prefer to write to us, you'll need to include your name, address,account numberand mobile number to cancel a mobile account. 08702 - Charges vary How do I access voicemail or divert calls on my phone system? We're here to help Chat's quick and easy. If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you can claim a one-time credit of 60 to be added to your bill. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. Unfortunately you're using an unsupported browser. Calls to UK landlines and mobiles are free for up to an hour. Can I run my London Oyster card machine over a digital phone line? To substitute a product on your order with a different product, we recommend that you add the new product to your order before removing the old one. Ive lost my Office 365 admin log in details. we provide you with a different set of standard terms. If youre transferring an entire broadband bundle or switching the type of broadband - for example, upgrading from ADSL to cable broadband - this can take longer as your new set-up may require installation. What are the BT Calling Plans and how can I change to a new one? That's a 33% saving to buzz about. Markp 0 Kudos Share Reply PatrickCoughlin Member In response to markp on 06-03-2017 03:44 PM Options VoIP - short for voice over internet protocol - is an internet-based phone service. The first part of your contract is terms that are general to all of BT's standard products. We're updating some of our terms and conditions from 1 June 2022 due to new Ofcom regulations designed to improve your rights where we make changes to your service. It can take up to 10 days for your line to settle at its maximum stable speed. Why was this so hard to organise? BT Sport for business is intended for commercial premises only. App is for your personal, non-commercial use in the UK. We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. Track your order and check delivery or appointment details. See the Cloud Voice Express terms at https://business.bt.com/terms/ under the IP Communications heading for details. Can I run a card machine (PDQ) on a digital line? If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months' previous Charges for the Complete Wi-Fi add-on. If youre staying in your current home and just changing providers, your current provider should allow your landline number to be transferred to a new phone company, as per Ofcom regulations. Enhanced IT support included with Enhanced broadband only. So, you need broadband thats always working at its best when it matters most. A nominal fee will be charged. We use cookies to do things like remember what you've added to your shopping basket and show you content we think you'll be interested in. You must return all Wi-Fi Discs to BT. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. (read more about choosing a new broadband provider). BT Cloud Voice and Cloud Voice SIP-T Schedule to the General TermsPDF 321KB, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T SchedulePDF 289KB, You can find a copy of your General Terms inLarge Business and Public Sector. The updated terms will be published below on 1 June. You can confirm your broadband contract start date by logging into your online business customer account, or by studying the small print in any paperwork you received when the service began. The BT customer service agent agreed that the 19th is the best date because it would give me time to delay if there is a problem with the installation of our new service and save paying for two services. If you've been having any problems, there may be a simple solution - a quick chat with us could solve any issues with your services. Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. To cancel the whole order, scroll to the bottom of the page and choose the red 'cancel order' button. BT's registered office address changed to 1 Braham Street, London, E1 8EE on 1 January 2022. BT business solutions Work faster, smarter, safer, and stay connected with your world. Track your order online - no need to call, Best if you're on your mobile You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet. We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Changing or cancelling your BT Business order If you need to change or cancel your phone line or broadband order, please contact your account manager. Get help cancelling call divert, forwarding and voicemail. 1. Weve updated our BT Business privacy policy. We can only provide technical advice to customers who have a maintenance contract. If you don't want to share the network with anyone else, and need faster connectivity, then our leased line service providing dedicated internet access might be for you. We also have some other important information and terms that apply to BT's standard products. New customers only. So very disappointed. The bundle terms below apply if you have ordered the Flexible Worker Bundle. Pay your bill now with a debit/credit card. - BT Applications Software Licence Agreement. 168 saving based on standard price of 49.95/month over a 2-year contract. 09:00 - 17:00. Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. A commercial premise is defined as a location which wants to take BT Sport in a non-domestic property i.e. All calls or texts charged as per your BT Business Mobile plan. pubs, clubs, hotels and bookmakers. If I change my address can I keep my number? Chat with Web Messenger. Necessary and performance cookies (required). You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. If BT don't need or want the money then the direct debit will be cancelled. If you don't have one, use Chat (during office hours) to get in touch and we'll take care of this for you. Customer Service Compensation SchemePDF 334KB - This Scheme and terms apply only to customers who ordered the legacy products on or after 30 October 2010. Always send hardware like wireless routers back by recorded delivery, to ensure theyre received safely. Read on to see our answers to some of the most commonly asked questions about switching broadband providers. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. The easier the switch, the shorter it should take. Once we've received your letter in our office, we aim to respond within 48 hours. To be eligible, you must report a fixed line failure in the correct manner. It may take different forms, but youll no longer be tied to a specific exchange area. Full engineer job list can be found here:BT Expert Setup. Or text App to 81192 to download straight to your device. What will happen with my new digital phone line if I move? BT Hike up Business Telephone Rates Yet Again Huge rise in business telephone and broadband. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. The following documents make up your contract for these services: - the BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms which you can find below; say otherwise in your other contract documents; or I need a dedicated secure fibre connection, above the standard option. If you cancel the Complete . These changes have ultimately made it easier for you to switch, but you may still have some questions. To make sure you can take your landline number with you, ask your new provider if theyre able to make this transfer. By this point, it might be worth gritting your teeth and seeing out your contract, since a dispute could take longer to resolve than the amount of time left on your contract. 168 saving (14%) on Fibre 500 Broadband only based on standard price of 49.95/month over a 2-year contract. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Commitments to keep your business thriving. If you're ending your contract while youre still in your minimum period, you'll have to pay an early termination charge. Fortunately (or what I thought at least), my contract was up this month. If you ordered your BT Business Broadband before 26th November 2018 please refer to the Legacy dropdown below for your terms; Next Day Connection Annex to the BT Business Broadband Schedule; BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022(if ordered on or after 28 March 2022) PDF 323KB, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast SchedulePDF 168KB, Next Day Connection Annex to the BT Business Broadband SchedulePDF 144KB, Please note that the Charges Schedule is no longer used. Offer ends 8 May 2023. We'll need your account number and security answer. Cloud Voice Express appThe Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection. If youve bought a service from BT under the BT Mobile Schedule to the General Terms or a Service from BT under the EE Mobile Schedule to the General Terms, the relevant terms can be below. The customer service advisor, who was very polite, told me that unfortunately, the termination of service is imminent and that they are not able to stop the disconnection for tomorrow. Then edit the order and scroll to the bottom of the page and click the blue 'add basket' button. Conditions for BT Business ServicesPDF 174KB, Service Schedule for BT Business Mobile ServicePDF 371KB, Annex to the Service Schedule for BT Business Mobile ServicePDF 214KB, Service Schedule for BTnet (also marketed as Internet Connect UK)PDF 302KB, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet SecurityPDF 208KB, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoSPDF 0.99MB, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher SchemePDF 286KB, Business Email Lite powered by Microsoft Office 365PDF 220KB, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365PDF 204KB, Service Schedule for BT Office AnywherePDF 367KB, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level AgreementPDF 131KB, 0800/0844 number rental is subject toBT Inbound Contact UK Conditions, Contract for BTBusiness Service (BT IP Trunk) - Main ConditionsPDF 114KB, BT Business BT IP Trunk Service SchedulePDF 93KB, Your terms for our Calls and Lines Services.
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