A) Yes, even though you are calling a UK Mobile Number. These tariffs are not subject to our Roaming Limit of 25GB. Find out which countries are included. But, to be more exact, there are 48 different countries that people have the chance to visit using this service. The info below will help you get your phone ready and prevent any surprises when you get home. If you exceed this limit, you will be charged 3.50 for each additional GB you use. You can find information on calling, texting and data usage abroad here. Uswitch Limited is registered in England and Wales (Company No. Track your usage, check your bills, upgrade and more. If youre activating the International Roaming (or IR) pack for the first time, ensure your number is connected to Jio network. The speed available for file transfer, online gaming, peer to peer downloads and network back-up services is restricted and may not work with O2 Travel.. For the days you choose to use data, you'll only be charged a daily rate of 1.99, which gets you 100MB. You still have items in your basket. For 6 a day in Turkey, and selected destinations outside Europe, youll get all the data you need, plus Unlimited minutes and texts to use within your travel destination and back to the UK. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822), Enter your mobile number below and we'll send you a code, If you've not received a code after 10 minutes we can. Will I be charged if I go over my allowance when roaming with O2? If all comes back ok, then the Sim will receive instruction and you notice the Roaming Network Name shown on your phone. For help with this, go to our interactive device guide. Additional resources: Roaming How to use your smartphone overseas Using your mobile abroad Back to FAQ page Home About Disclaimer Privacy Site map Additional resources Contact Link to us Share Tweet LinkedIn Email this page For a step-by-step guide on moving your phone number to O2, please select your current mobile network from the drop down menu below: Your current mobile networkBT MobileEEgiffgaffO2Sky MobileThreeVirgin MobileVodafone1pMobileASDA MobileHonest MobileiD MobileLebara MobileLycamobileOrangePlusnet MobileSmartySuperdrug MobileTalkmobileTalkTalk MobileTesco MobileT-MobileVectone MobileVOXI. Take a look at our useful self-help guide. Were rolling them out gradually, so some customers may notice a change sooner than others. For all other customers, whether youre on the old system or the new system, you can still use data if you reach our Roaming Limit but youll be charged 3.50/GB for your ongoing usage. To ensure you get access to the information most relevant to you: Were the only major network that isnt bringing back EU roaming charges up to 25GB. Yes you pay for the Roaming country Inbound Part of the Call. Wherever you fancy going in our Europe Zone (48 destinations), youre free to call and text just like you would in the UK. You'll then be charged our standard roaming ratesfor calls, texts and data in your selected destination. We use cookies and similar technologies. O2 customers can use their. You'll also be charged the standard calling and text rates for the country you're travelling in which can be found here . On selected Pay Monthly plans with more than 10GB of data per month, O2 offers international roaming at no extra charge in a further 27 destinations outside Europe. Yes, all O2 customers can use their regular allowance for free with O2 Europe Zone, covering 48 European destinations. This website uses cookies so that we can provide you with the best user experience possible. Alternatively, you can get the O2 Travel bolt on for 6 per day, which gives you unlimited data, 120 minutes and 120 texts in 104 international destinations outside the EU. 1201 Pack or IR Pay Go rates as per details provided below: https://www.jio.com/jio-postpaid-international-roaming-plans, https://www.jio.com/jio-prepaid-international-roaming-plans. Please let me know by e-mail when there is a reply to my message. By checking your O2 mobile number, we can direct you to the most relevant information for your account. You can only use our services for periodic travel like holidays or short breaks in our Europe Zone (excluding the UK). No need to worry about overspending. Free O2 Travel in our Inclusive Zone is available with selected Plus Plans. When using O2 Travel outside Europe, your SIM card can only be used inside a smartphone. O2: 4.99/day for extra quota to be used in Mexico. Which destinations are included in our Inclusive Zone? Well send you a series of messages while youre travelling to make you aware of your roaming options. See our Extra terms and conditions. Find out more by reading our Cookie Policy. Mobile Data: How Many Gigabytes Do You Need & How Long Will It Last? Use of our services in our Europe Zone is subject to our fair usage policy. See our data Bolt Ons here. We have talked a lot about this throughout the article. A) When someone tries to contact you and you dont answer, the call is then passed back to the O2-UK voice mail as a return call, So you pay for the Return part of the call even though you didnt answer your Mobile. Now that you know everything about the O2 roaming service, you can choose for yourself what alternative you want to use. To avoid data roaming charges you can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them. Customers can choose an O2 Extra such as six months of Disney +, Amazon Music Unlimited or 12 months of Audible or Amazon Prime Video. We are using cookies to give you the best experience on our website. Now, if you travel to other countries, you will have to pay to get cellular data. Using your monthly data allowance whilst in our Europe Zone. Were the only major network that isnt bringing back EU roaming charges for up to 25GB. However, download speed limits still apply when youre travelling to countries outside of Europe. This amount can be very expensive, so make sure you plan ahead to avoid any unwanted charges. Instead, you can purchase the similar O2 Travel Bolt On, which covers 104 international countries for 6 per day. Mobile broadband tariffs, as they can only be used in the UK. MOD Personnel - suspending contracts of MOD spouses and families, Pay Monthly Contract Summary and Contract Information documents. When you use data in our Europe Zone it will come out of your allowance, just like it would at home, subject to our Roaming Limits. Take your plan abroad Travelling to Europe? If you choose to remove the 120 cap, you'll be charged the per-megabyte rate for the country you're travelling in. All tariff changes made on your flexible tariff will only take effect from your next bill date. If you're travelling in selected countries in Europe, your allowances and charges will work just like they do in the UK. The maximum signal you can get when roaming with O2 is 4G. What are the benefits of IR 1101 pack vs IR PayGo Rates? Get a bundle that gives you extra international minutes and/or discounted rates. Yes you pay to send a SMS. Does O2 have a fair usage policy when roaming? Both Bolt Ons come with 120 minutes, 120 texts and unlimited data per day. When it arrives, you can provide the PAC Code to O2 by submitting it through this online form. Or maybe you simply need to send a text message to someone, both options are valid. See our data Bolt Ons here. Travelling outside of our Europe Zone - For customers on our current system, Travelling outside of our Europe Zone - For customers on our new system. Otherwise we may charge you or have to suspend you from using our services in our Europe Zone (excluding the UK). The countries in which youre able to use the O2 Travel offer depends on the price plan you have. With our O2 Travel Inclusive Zone Bolt On, available on selected O2 Refresh and sim only tariffs, you can get inclusive data roaming in 27 international destinations. It is simple, and it can be done within a minute. These include the USA, Australia, and New Zealand. You are not in the UK and the person you are calling isnt, so you will pay the Roaming Charges to make the call and the person who is receiving the call will pay the inbound part of the charge. Which destinations are covered by O2's free roaming policy? With selected O2 Refresh and selected O2 SIM only plans, you will get the O2 Travel Inclusive Zone Bolt On for free, which allows you to use unlimited data, 120 minutes and 120 texts in 27 international destinations outside the EU. What can I do to avoid any data roaming charges? The only downside here is that once that you leave the hotspot area, you wont have internet anymore. Both the O2 Travel bolt on and the Inclusive Zone bolt on need to be active to benefit from these allowances. O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past. "We are sorry Ms. Then turn it off again and let your iPhone automatically select the best network. Well also look at data speeds when abroad, the fair usage policy on O2 Travel and alternative roaming offers from other networks. This doesn't happen often, and it's more common for calls made from countries with smaller networks. Q) Why am I charged twice for Voice Mail Messages? Roaming is when you are no longer on your home network. You may be charged for Data Usage to receive the MMS ( I never have on O2, But I know other UK networks charge), Data Usage Is all chargeable. If you go outside the European zone, you will have to pay 4.99 per day for the service. You must be a registered user to add a comment here. In addition, you cannot roam within the O2 Europe Zone for more than 63 days within a 4 month period. Whether you're on Pay Monthly or Pay As You Go, use your data, minutes and texts at no extra cost across over 45 countries in our Europe Zone. You can still use data if you reach our Roaming Limit, but youll be charged. about rates and special international traveling offers with your wireless provider BEFORE you leave. You can roam and use O2 within most countries around the world. How does Roaming Work? Audio and video streaming optimisation are in use. See below for more information. Within Europe, youre able to use your inclusive minutes and texts to contact any other number within O2s Europe Zone. Monetary value of Rs. If you joined on any other sim only tariff, you wont be eligible, even if you move to a higher tariff. All tariff changes made on your flexible tariff will only take effect from your next bill date. What destinations are included in our Europe Zone? If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. These charges will apply until the following (depending on which is earliest); **If you use all your UK data allowance when roaming outside the UK, youll need to buy a data Bolt On if you want to keep using data. Youll need to buy a data roaming Bolt-On to continue using data. O2: O2- CZ; Denmark: Hi3G: 3 DK; Germany: Telefonica: O2- de/ E-Plus; Indonesia: Hutchinson CP: 3; Ireland . You get a daily allowance of Unlimited minutes, texts and data roaming in 27 additional destinations (our Inclusive Zone) including USA, Australia and New Zealand. If youre not eligible for the Inclusive Zone Bolt On, theres our O2 Travel Bolt On, which keeps you connected in Turkey and other selected destinations, for just 6 a day. If you forget your PIN when you're abroad, contact us and ask us to reset it. O2 has announced the launch of a new set of 'Plus Plan' tariffs and roaming at no additional cost in 75 countries including Spain, Malta and Portugal. O2s standard international roaming rates, have been removed for customers travelling inside of Europe, O2 Coverage & Network: 5G, 4G & 3G Coverage Maps And Speed, O2 Unlimited Data Plans: 5G Unltd Data SIM With Apple Music & Disney+, O2 Extras: Free Disney+ Or Amazon Prime Video For Up To 6 Months, O2 Travel International Roaming Review: Countries, Speeds & Fair Usage, O2 Rolling Plans: Flexible SIM Only Deals With No Contract, EE Review: 4G & 5G Mobile With Smart Plans & Swappable Benefits, Giffgaff Goodybags & Pay As You Go Review: Bundles With O2 Coverage, O2 Review: Mobile Network with Refresh & Priority Moments, Three UK: Challenger Network With Unlimited Data & Free Roaming, Vodafone UK Review: Mobile Network With 2G, 3G, 4G & 5G Coverage, Best Sky Glass Deals: Get Sky TV & Netflix Free For 3 Months, Sky Sports: Whats On & The Best Sky Sports Deals (Summer 2023), Lycamobile AloTurka SIM: Plans With Inclusive Roaming in Turkey & the EU, Lycamobile UK eSIMs: Plans From 1/Month With No Contract & No Credit Check, Best SIM Cards for Using Your Smartphone in India, Sky Sports: What's On & Best Sky Sports Deals (Summer 2023), PAC Codes: Transfer Your Mobile Number To A New Network. You can still use data if you reach our Roaming Limit, but youll be charged at 3.50/GB. You can check usage details in real-time from the menu section of MyJio. These include the USA, Australia, and New Zealand. It's free to sign up and we'll only charge you for the days you actually use data while you're away. Making calls and sending texts within our Europe Zone (excluding the UK), to any other country in our Europe Zone (including the UK). Youll need to select the right allowances for your destination, which is split into Zones 1, 2 and 3. The O2 Travel Bolt On is available to all pay monthly customers for 6 per day and works in 104 international countries. Like rival networks, O2 now offers all customers free roaming within the EU, . Subject to a Fair Usage Limit. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Make sure that Set Automatically is turned on. This means you are Roaming on a Spanish Network. You cannot buy the O2 Travel Inclusive Zone Bolt On if you are not eligible for free, however you can choose it as an O2 Extra with certain tariffs. If it's your voicemail greeting, press * and enter your PIN. Find out more. It is simple, and it can be done within a minute. The download speeds available for file transfer, online gaming, peer-to-peer downloads and network backup services is restricted. Monetary value of Rs. The answer is no. Unlimited Outgoing Local Calls (calls made within the roamed country), Calls to Home/India, Incoming calls, Data usage and SMSs in 22 countries on applicable Partner network, Pay Go IR Rates Standard rates available as default for prepaid & Postpaid Jio customers. More information here and here. Perfect for travelling outside Europe. The following destinations are part of O2s European roaming zone (locations marked with a are only available on Pay Monthly plans) : If youre an O2 Pay As You Go customer, inclusive roaming is not available in 5 European destinations (Guernsey, the Isle of Man, Jersey, Monaco and Switzerland). Or you could. Tariffs with 25GB or less of monthly data. In 63 destinations outside Europe, customers with an O2 Pay Monthly contract can pay 4.99/day to use their mobile phone through the O2 Travel offer. If your UK monthly data allowance is over 25GB, you'll have a Roaming Limit of 25GB when roaming in our Europe Zone. What you may not know is that when the phone is authorised to use the Roaming Network, It is given a temporary allocated foreign number of the country you are visiting. At first you may see unexpected roaming charges in your My O2 account. Available on Play Store and App Store for Android and Apple users respectively. By continuing to access this website, you consent to the storing, accessing and sharing of this information. For customers on our new system. You can find out more about which cookies we are using or switch them off in settings. In such an event, well notify you, and charges will apply after two weeks. International Roaming and Whats it all about. Your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home. Find out more. O2 is one of the few networks to still offer inclusive roaming in 47 European destinations. Customers who use roaming in the Europe Zone for a prolonged period of time are likely to exceed O2's fair usage policy and may incur further charges. With the offer, youll get a daily allowance of 120 minutes, 120 texts and unlimited data. Need more data for your travels? If you go over your Roaming Limit, it will cost you 3.50 per GB. Therefore, they offer two plans for their clients. Youll get an allowance of unlimited minutes and texts, and a data allowance (theres no upper usage limit, but speeds may vary). If you have O2 Travel Inclusive Zone included in your tariff then youll get a daily allowance of unlimited texts, minutes, and data roaming in 27 of our international O2 Travel destinations (Zone 1) which includes the USA, Australia and New Zealand. According to O2s terms and conditions, a surcharge may be applied for your usage if you spend more 63 days abroad in Europe over a rolling 4-month period. With O2 Travel, its possible to use your mobile phone abroad at no extra cost in up to 75 destinations. What if I flex my data up to a tariff with free O2 Travel in Inclusive Zone? Data is charged at 7.20/MB. You still have items in your basket. What if I flex my data down to a tariff that isnt eligible for O2 Travel in Inclusive Zone? But, the good news is that people can now use international SIM cards to stay connected, no matter where they go to. If you use your phone in a country outside of our Europe Zone, ournormal roaming chargeswill apply. The 4.99/day charge on O2 Travel is calculated from midnight-to-midnight in the capital city of the country youre visiting. See here for a full list of O2 Travel destinations. If you have any other questions please ask and I will gladly try to answer them and will keep editing the 1st thread to make it easier for everyone to read. O2 are one of the few networks which will not introduce charges for roaming within the EU after Brexit. This zone includes all the states and territories not mentioned in zones 1 and 2, where O2 currently has a contract partner providing termination of mobile calls. Prepaid customer have to purchase IR Pack at least once, to activate IR services and to be able to use IR services at PayGo rates. If you're a Volt or Pay Monthly customer on selected O2 Refresh and sim only tariffs, you're eligible for the O2 Travel Inclusive Bolt On. The following shows the O2 out of plan rates within a few international destinations. If you have roaming issues during international travel If the date and time are wrong after you arrive, go to Settings > General > Date & Time. It lets you use the internet, talk for longer and text while you're away in selected destinations worldwide.
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