If you are trying to book using a Tesco Code orCredit Voucher, these can now be redeemed online for most bookings bycreatingorlogging intoa My Eurotunnel account. SGS areAuthorisedConsignor with French Customs which means that from Calais Truckstops authorized location in Calais, approved clients ofTransitNetcan start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. If you are travelling by van, please choose the relevant 'Van' option from the dropdown Vehicle menu. SGS are Authorised Consignor with French Customs which means that from Calais Truckstop's' authorized location in Calais, approved clients of TransitNet can start transit declarations under the simplified procedure 24/7 . ATA carnets are valid for up to one year and require to be stamped by the relevant Customs offices before exiting EU/UK A popular ski destination in the Alps, you can also indulge in a little (or a lot of) shopping here. Flexiplus customers can reach us on the following number for ticket sales or support with their booking. From Belgium: +32 (0) 70 22 32 10 ASA therefore has access and assistance for Eurotunnel's SIVEP (Coquelles) and relies on the sister company BIMS in Boulogne-sur-Mer (fish / fisheries). The terminal has a larger loading gauge than the rest of the French network owing to the oversized trailers used to carry the road going vehicles. Check for more information on getting ready for Welsh ports on the Gov.wales website. Your shareholder personal reference will be emailed back to you. TransitNet in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. You have accepted additional cookies. The Border Force customs offices list has been updated. Our tickets are purchased per vehicle, irrespective of the number of passengers travelling in your vehicle. You can use our customs service within our Calais Terminal to validate tax refund forms if purchases have been made in other EU countries. Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. The time limit for customs approval is three months after the month of purchase for a credit card refund, or 21 days from the date of purchase for an immediate refund. If you wish to cancel a part-travelled booking, please call our Contact Centre. If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking. can start transit declarations under the simplified procedure 24/7 removing the need to present the goods at a customs office of departure. All rights reserved. Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. The staff will need it to prepare your tax refund forms, Try to purchase as many items on the same receipt as possible as you can often get a higher rate of refund for larger purchases, Dont consume any items before you leave the EU. Merci de partager ! It will either be cash or put onto the credit card used to make the purchases. Please note: Refunds for replacement Day/Overnight tickets will be processed on completion of your return journey in line with our Terms and Conditions. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. Inland Border Facilities cannot be used for commercial storage. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. You cannot get a VAT refund for: Yes. Calais port tunnel bureau Eurotunnel ZAC2 Boulevard de l'Euro 62100 Calais France (FR) Contact: Phone: 01 70 27 15 84 Fax: E-mail: r-calais-bc@douane.finances.gouv.fr. Trkiye. Eurotunnel ZAC2 Boulevard de l'Euro: Tel. Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". This monitors vehicles entering and exiting the site to manage traffic and security. If you would like assistance please call our Contact Centre. If there are any issues, your vehicle will be moved to the marshal inspection bays for further examination by a senior security marshal. You can unsubscribe at any time. High-end brands like Dior and Chanel often host winter-themed pop-up boutiques during the season in Courchevel, one of the best places to ski in the world. This file may not be suitable for users of assistive technology. You can change your cookie settings at any time. From the Netherlands: +31 (0) 900 504 0540 2023 Eurotunnel Le Shuttle. When paying for your purchases, ask a member of the store staff for a tax refund form. Cit Europeshopping mall, Carrefour Hypermarket and the Chanel Outlet store are located just a 5-minute drive from our Calais Terminal, offering you a quick way to shop. The Clerks team is made up of Mrs. Doriane Deguines Veterinary and Health Formalities Assistance Manager, Mrs. Sandrine Avrons Health Expert, Mrs. Peggy Chambas Tunnel Clerk Manager and Mrs. Violette Campart Deputy Port Manager. Any amendment or change to your booked vehicle may incur an additional charge. The Cabinet Office said 18,000 KAPs had been issued so far and "around 700 lorries have been turned away from the border" with a further 150 fines handed out for non-compliance. However, you will still need to validate your tax refund form inside our Calais Terminal Building. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. More than 50m. Do not hesitate and contact us! Youll need all relevant paperwork in relation to your movement. Oh no! Securing Vehicles & Cargo on Ferries Guide, Vehicle Types On Ferries & Eurotunnel Freight Guide, Port Pass Generator - GMR, PBN, Envelope, Portbase, Declare your ATA carnet at the Pit stop if not already confirmed via your Border Pass, Present it at the Customs booth located just after check-in where it will be stamped. Eurotunnels checklist for drivers is as follows: Please ensure that you have all your Border/Customs/Sanitary documents before arriving at Eurotunnel. +44 (0) 3443 35 33 35 Opening times (All UK times) May bank holidays opening times For lost property Please complete our online form, and we will be in contact with you as soon as possible. In order to illustrate the procedure, Eurotunnel has also produced a couple of videos for lorry drivers: Photo credit: Tony Hisgett / Wikimedia Commons. PABLO is the electronic VAT refund processing system for France. Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. There will be local signage in place to help direct you to the site along the strategic main roads. If you have an enquiry that isn't already covered by ourFrequently Asked Questions, you may wish tocomplete our form. To start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), youll need to: To end a movement at an Office of Destination, youll need to present the TAD and provide the Movement Reference Number (MRN) for every consignment. Currently, the best option for receiving your refund, is by presenting your credit card when making a purchase in a store. get from your agent or freight forwarder for every consignment: either all the export declaration references and include this in a goods movement reference, or a Master Unique Consignment Reference (if there is one) in writing, trader using an Office of Destination at an Inland Border Facility you should make sure that import entries are submitted and have arrived by the time the goods reach the Office of Destination, driver attending an Office of Destination you should have details of the customs entries for the consignments youre carrying (for example, entry numbers and dates), are going to an office of departure or office of destination (starting or ending a transit movement), livestock and other live loads (exemptions to this apply on sites that process. Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. Please try again - we'd not want you to miss out on the latest offers! For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. It was launched on 29 March 2019 at all entry/exit points to and from the Calais region and at the border points between the English Channel and the North Sea. This will also unlock your booking. Once this is complete, youll receive either an approval and exit receipt to move off site, or a non approval where you will follow a separate process. Its the fastest and easiest way to validate your tax refund forms and all the instructions are on the screen for you to follow. Waterbrook) before you arrive at the Eurotunnel Folkestone terminal. The Eurotunnel Calais Terminal [1] (also known as the Charles Dickens Terminal or Coquelles Terminal) [2] is a railway terminal built . ASA Links - 2023 - All rights reserved. From Germany: +49 (0) 1805 000 248 Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. This picturesque and affluent area of the south of France is where you will find some well-stocked boutiques and designer stores. Thank you for submitting your details and signing up to our newsletter and latest offers. From Spain: +34 (0) 902 30 73 15 All sites will provide water, toilets, and handwashing facilities. Ireland The expertise of our teams of clerks is therefore inseparable on our 2 dedicated sites, which are the Port of Calais and the Channel Tunnel. All customs control will take place on site at Calais Truckstop. Tu es rigoureux(se) Eurotunnel Le Shuttle can whisk you from Folkestone, UK to Calais, France in just 35 minutes, from there you can explore and shop to your hearts content. You can request a new copy of your booking confirmation email, as long as you know your booking reference number and the email address that was used to book with. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. If this happens, you must still attend an inland border facility to complete Sanitary taxes are also paid on behalf of the principal when necessary and requested by our Principal. PABLO kiosks and customs offices are all located within our Calais Terminal Building. By clicking 'submit' you agree to receive marketing emails from Freightlink. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. United Kingdom, FR OFFICE:885 Rue Louis Breguet 62100 Calais. UK residents (excluding NI) are eligible for a tax refund after shopping in France. We use some essential cookies to make this website work. If you made the booking yourself, it's likely you made the booking using your My Eurotunnel account. You can find out more about which cookies we are using or switch them off in settings. You must get your ATA carnet stamped at the relevant inland border facility (e.g. Check how busy an inland border facility is before leaving for your journey. Your information is handled according to our privacy policy, and you can unsubscribe at any time. Read our guide to make sure you get the most value from tax-free shopping and understand the process. Please enable Strictly Necessary Cookies first so that we can save your preferences! Calais : entry and exit gates to England. Your journey made easier. +33 (0)3.21.96.55.03. calais@asalinks.eu. If youre crossing the Channel through the Eurotunnel or the Port of Dover, you must check a heavy goods vehicle (HGV) is ready to cross the border. Opening hours: 5am-9pm Saturday to Thursday and 5am-10pm on Friday From best-selling novels to the hottest magazines, tasty food to thirst-quenching drinks, and travel essentials to the latest digital accessories, we've got that special something for everyone. It is customary in French shops to greet the clerk when you arrive and thank them/say goodbye as you leave the store, whether you purchased anything or not. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. If the tax refund form has not been validated for shopping in France at a PABLO kiosk or at a customs office for shopping in all other European countries, a refund will not be possible. Apple iPad Normally 380,Tax-free price: 316.67, BTWIN Childrens Bike (from https://www.decathlon.fr/) Normally 210, Tax-free price: 175, Head Skis (from https://www.decathlon.fr/) Normally 250, Tax-free price: 208.33. To validate your refund for shopping in EU countries other than France, you must obtain a custom stamp on your tax refund forms from our customs office which is located inside our Calais Terminal Building. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. any vehicle transporting abnormal loads, which are: a weight of more than 44,000 kilograms (kg), an axle load of more than 10,000kg for a single non-driving axle and 11,500kg for a single driving axle, class 1 substances and articles (explosives) and class 4.1 substances (polymerizing substances), vehicles subject to Special Types General Order (STGO) 2003. If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password. The My Eurotunnel app lets you securely store and manage all your travel info. ACCs can start and end transit movement of goods at their own premises. Join My Eurotunnel to experience a whole new world of benefits. As a result of the Sangatte Protocol signed between France and the UK in 1991, juxtaposed controls have been established. French Customs will attend the location to carry out the control. France Our teams are in constant contact with the sanitary and veterinary service of the SIVEP (Veterinary and Phytosanitary Inspection Service), port agents of the SEPD (Socit d'Exploitation des Ports du Dtroit) as well as the customs authorities, which allows completion of quick missions. This is less typical in larger cities like Paris, however Sundays may still have a reduced opening period so be sure to check before you head to the shops. Mr. Tim Amarab, Mrs. Maeva Dauchel, Mrs. Julie Duvivier, Mr. Adam Fedaoui, Mrs. Sandy Pecriaux and finally Mr. Alexandre Sarot Clerk. See our duty free page). Passenger Cars and Motorhomes cannot travel on our freight ferry services. Clickherefor details of our Complaints Procedure. Please try again - we'd not want you to miss out on the latest offers! Perfect for souvenirs and delicious French foods to take home. Dover/Folkestone Eurotunnel Freight (DOVER) Phone: +44 (0) 3001060726 . Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). The sites are manned and operated 24 hours a day and 7 days a week. Transit movements entering the UK using the Eurotunnel should complete Office of Destination at Stop 24. If your goods have been flagged as held for a compliance check, you must tell front office staff this when you arrive. The tunnel was officially opened on 6 May 1994, with services between Cheriton and Coquelles beginning in July the same year, when the first freight shuttles started running. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. Cit Europe is also open on Sundays, allowing you to shop tax free 7 days a week. Pet Travel Checklist - Are you ready to travel? The bridges at the western end of the platforms are intended for embarking vehicles, while those at the eastern end are for those disembarking. Save up to 50% on high street prices when you buy wines, liqueurs and spirits inside our Folkestone terminal. Dont include personal or financial information like your National Insurance number or credit card details. Popular places to shop in Cannes include its most famous thoroughfare, La Croisette and the Rue dAntibes. Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . +33 (0)3.74.79.01.41. brexit@asalinks.eu. Your account may also be locked/blocked if you have requested an amendment to a booking or your account by one of our Contact Centre or Live Chat agents. Phone: 09 70 27 08 54, E-mail 2023 2022 2021 2020 2019 2018 2017 2016 2015 2014 2013 Deutsch English Franais Europe 24 Hour emergency helpline: 0033487257124, Travel Insurance Customs Office of Placement (PLA) Customs Office of Discharge (DIS) Customs Office for Release for Free Circulation (RFC) All customs control will take place on site at Calais Truckstop. It will take only 2 minutes to fill in. Passenger services then started in December 1994. Digital screens located on the freight exit route in France display the customs status linked to the vehicle. Registered in England: Company number 04838153. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. Getting an electronic refund via your credit card means you will be refunded in the currency of your card or bank account. We also use cookies set by other sites to help us deliver content from their services. United Kingdom FR OFFICE: 885 Rue Louis Breguet 62100 Calais We also use cookies set by other sites to help us deliver content from their services. FILE PHOTO: The first trucks leave Eurotunnel's new customs border in Calais just after midnight, as Britain formally exits the European Union, France, January 1, 2021. You do not need to come to an inland border facility if you: You must be border ready before you reach Kent ports or youll be turned back and could be fined. A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. To amend your travel insurance please call our Contact Centre. If youre arriving into the Port of Dover, Eurotunnel or Holyhead, youll need to attend an inland border facility to have these checks carried out. Eurotunnel Le Shuttle customers can earn a 10 gift card at Decathlon Calais when you spend more than 100. 01 70 27 15 84: 62100 CALAIS: Fax-Telex-E-mail: r-calais-bc@douane . 28 Customs offices in GB000040. Lithuania You may be liable to pay a penalty of up to 2,500. We are using cookies to give you the best experience on our website. This website uses cookies so that we can provide you with the best user experience possible. You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey. Nous recrutons ! ASD Group recrute un(e) Commercial(e) Douane pour notre bureau de Calais (62). All rights reserved. Hrvatska The list of Community and Common Transit UK offices is for traders who deliver goods to customs offices and want to know where the most convenient customs office is. Please note that such requests cannot be made by telephone. However, if the truck driver has not been equipped with a Eurotunnel Border Pass, it is important that he or she has barcodes (on the customs documents) or a GMR code (if going from France to Great Britain).
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